Customer Service: What it takes to be a great representative

Customer service has become one of the most valuable assets of a company’s puzzle. Customers these days already expect high quality and good working products/services, and now are demanding excellent, fast, and precise customer support; whether it be via chat, email, or over the phone. This type of position is in high demand in the Netherlands. Many of our clients are looking for customer service reps to join their ever-growing teams. Are you thinking about going into a similar role? Here’s some information on what to expect and what will be expected of you.

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Dutch Business Culture: What to expect.

Dutch business culture, how does it compare to the rest of the world? Though Abroad Experience mainly works with international companies with offices in the Netherlands, we also work closely with Dutch companies (with international teams), that provide a Dutch working culture. It’s not the most complicated of environments, there are just a couple of features which are distinctly Dutch, as, with all cultures, this may take a little time to get used to.

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Common Dutch Sentences/Words

90% of the Netherland’s population speaks English on a fluent level, which makes practicing the language a bit difficult when you want to put your new language skills into practice. Dutch is one of the easiest languages to learn for especially native-English speakers; besides sentence structure, many words are similar to English. Then there are words in Dutch which cannot be directly translated to English, most famously “Gezellig” like “Hygge” in Danish, is that warm cosy/fun/comfortable feeling/atmosphere you may feel when spending time with your friends/family or doing activities. There are so many excellent schools where you can learn Dutch, also there are groups on Facebook in your city/town where you can meet others wanting to practice your new language, Apps and YouTube videos which you can follow and so on. For now, here are some daily sentences and words which you can already put in practice.

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Graphic CVs: The Dos and Don’ts

A CV with all the bells and whistles; fancy infographic-like resumes that are all the latest rage. Graphic CV’s are showing up much more frequently than ever before, because of the amount of encouragement to create them. “It’s a way to show you personality!” they say, but as time goes by, people seem to focus more on the look over the actual content. Here are common elements of graphic CV’s which we see too often, that should be reconsidered when you’re in the process of writing a CV.

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Are you and a company a good match?

There is no set formula to finding the perfect company to work for; as individuals, we all have different values, ambitions, ideas- just like every business. Before making a decision that will effect your day to day life for the coming years, you will need to invest time in researching a company to determine compatibility. If you have doubts or want to know more, here are some sources to find what you need to know.

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