Customer Service Specialist – Dutch – Rotterdam

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Job Contact
Rachel Saunders
0031 33 479 3095

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Our client is an international company specialised in SaaS solutions for global business. They are looking for a Customer Service Specialist. Candidates must be living in the Netherlands but remote and hybrid working options available.

This role is perfect for someone at the beginning of their career, who is eager to gain experience working with customers, renewing maintenance contracts, and highlighting product value to boost revenue through upselling and cross-selling. Additionally, you’ll provide support and guidance to clients. Proficiency in both Dutch and English is essential.

Main Tasks

  • Initiate successful renewals, upsells, cross-sells, referrals and transfer new business leads.
  • Reconcile orders against contractual terms, guaranteeing accurate pricing and license configuration.
  • Handle orders to ensure accurate billing.
  • Track customer activity from prospect to deal closure in the pipeline.
  • Maintain an updated sales forecast in SalesForce
  • Handle customer inquiries, enhancing product awareness and resolving issues.
  • Collaborate with Sales, Tech Support, Finance, and product teams to ensure customer satisfaction.


  • Proficiency in Dutch and English
  • Excel and numerical skills.
  • Goal-oriented mindset, prioritizing customer satisfaction and eager to learn.
  • Excellent verbal and written communication and the ability to offer guidance.
  • Team player mentality.
  • Attention to detail
  • Some experience in working with customers or managing contract renewals, sales operations, or accounts.
  • Background in technology, business, or related fields.

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