Our client is the worldwide market leader in a fast-growing niche: producing and supplying nutritional supplements.
For our client, we are looking for an experienced customer service coordinator, who speaks native German, to be responsible for a team of representatives who will offer excellent customer service. You will ensure that the team is compliant with the policies and procedures of the organization and offer consistency in service delivery. To be successful as a customer service coordinator, you should possess excellent communication skills and the ability to lead and promote the vision of the organization. You should motivate your team and offer incentives for positive customer feedback.
Main Tasks
- Coordinating tasks: Ensure escalation for complex cases within the team.
- Coordination of the team: Motivating the team to perform at their best, conducting regular training sessions with the team, promoting the vision of the organization, overseeing the work of every employee in your team, supervising through daily schedules for the CS team, maintaining an overview and structure in terms of staffing vs. workload, and identifying bottlenecks.
- Point of contact: for both novice and experienced CS employees for questions.
- Coordination of the on-boarding of new team members: Ensuring that new employees are properly supervised and feel welcome within the team and the organization.
Requirements
- Multitasking: Anticipate and handle multiple tasks simultaneously, ensuring efficiency and effectiveness in Customer Service processes.
- Strong Interpersonal Skills: Possess excellent communication and interpersonal skills to effectively engage with clients and team members.
- Driven to Achieve Results: Exhibit a go-getter attitude and a commitment to achieving goals.
- Fluency: In the German Langauage
- Experience: You bring 3-5 years experience in a similar role.
This is a hybrid working environment
Our client is the worldwide market leader in a fast-growing niche: producing and supplying nutritional supplements
Responsibilities/Tasks
Are you a fluent German speaker and do you have affinity with food, health and nutritional supplements? Are you looking for a position where you need both a service-oriented and a commercial attitude? And do you enjoy being part of a fast-growing international organization?
- Ensure the CS team solves 95% of the customer issues.
- Meet the operational and commercial (annual) goals, including monitoring progress on the KPIs.
- Ensure and improve the satisfaction on supplement and intake questions, measured during service calls.
- Take an active role in reaching desired level of team happiness, based on outcomes of our employee satisfaction tool.
- Identify with the company values and be responsible, be an example for entire team, stimulate open feedback and discussion in the team in a safe set up, be positive & enthusiastic.
- Recognize bottlenecks (work processes, systems), report them in a structured way and proactively work on solving the issues
In short, a fantastic, challenging job in which you can make a major impact on our Customer Service department.
Requirements
- Have work experience in the field of a customer service;
- Have affinity with health and nutritional supplements;
- Are communicative and service-oriented;
- Are commercial savvy, flexible, stress-resistant and problem-solving;
- Are proactive, a real team player, positive, motivating, pragmatic go-getter and enthusiastic.
- Are fluent in the German langauage
This is a hybrid working environment
The Finance Officer will be part of the Process and Systems team within the Finance & Accounting unit and will be responsible for the company billing process. This includes creation of billing packet documents per organizational, contractual, and donor requirements, creating system invoices and uploading documents to external systems re requesting of funds. In addition, responsibility for maintaining, updating client order modifications. The Finance Officer will also provide direct financial and operational support to the Senior Financial Process & Systems Officer and other team members in the Finance and Accounting Unit.
Specific Responsibilities:
- Prepare billing packet documents per organizational, contractual, and donor requirements, ensuring all required invoices include proper source documents demonstrating proof of delivery.
- Maintaining system master data relating to client budgets, modification & ceilings.
- Create freight confirmations and support freight invoice processing and payments, including reviewing to ensure accuracy, contractual compliance, and comparison to the price quote estimate to flag any possible overspending; providing supplemental data to support or contest questionable invoice costs; and tracking payment status of outstanding invoices, and actively reviewing.
- Ensure all transactions are correctly posted and reported on a timely basis, working closely with the accounting team.
- Reconcile and resolve discrepancies on both commodity and freight invoices in a timely manner and ensure prompt and secure payments to all vendors.
- Assist with production of financial reports, cash forecast, and conduct appropriate financial analysis of revenues and expenditures for both internal and external clients.
- Assist with preparation and updating of standard operating procedures (SOPs), work instructions, and related supporting documents based on the Quality Systems Unit guidelines.
- Assist with finance and administrative requests such as sharing of monthly reporting, assistance with missing documentation, and working locally with teams on specific requests.
- Provide effective customer service to internal and external representatives in all areas of invoice processes.
- Assist and/or backup other team members as required.
Requirements
Professional and Technical Knowledge
- Bachelor’s degree in Accounting, Finance, Business Administration or relevant equivalent experience.
- 3+ years’ progressive complex accounting and financial management experience.
- Knowledge of financial systems (Costpoint, Deltek, or other ERP system) and Microsoft Excel, Access and PowerPoint skills required.
- Ability to proactively manage multiple tasks within tight deadlines and prioritize effectively, while delivering high quality work.
- Willingness and availability to travel, and perform other duties as needed.
- Must be eligible to work in the Netherlands.
Interpersonal skills/Communication
- Excellent written/verbal communication and interpersonal skills with strong sense of customer service. English fluency required, including speaking, writing, understanding, and reading.
- Previous client relations or customer service experience required.
- Demonstrated analytical skills; solution oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.
Continuous improvement/Innovative
- Affinity for identifying and championing new ideas and process improvements.
Priority Setting, Problem Solving, & Detail Orientation
- Ability to approach a problem from different cultural perspectives; and be aware and mindful of cultural differences.
- Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds.
- Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.
Our client is an international compnay specialised in SaaS solutions for global business
This role is perfect for someone at the beginning of their career, who is eager to gain experience working with customers, renewing maintenance contracts, and highlighting product value to boost revenue through upselling and cross-selling. Additionally, you’ll provide support and guidance to clients. Proficiency in both Dutch and English is essential.
Main Tasks
- Initiate successful renewals, upsells, cross-sells, referrals and transfer new business leads.
- Reconcile orders against contractual terms, guaranteeing accurate pricing and license configuration.
- Handle orders to ensure accurate billing.
- Track customer activity from prospect to deal closure in the pipeline.
- Maintain an updated sales forecast in SalesForce
- Handle customer inquiries, enhancing product awareness and resolving issues.
- Collaborate with Sales, Tech Support, Finance, and product teams to ensure customer satisfaction.
Requirements
- Proficiency in Dutch and English
- Excel and numerical skills.
- Goal-oriented mindset, prioritizing customer satisfaction and eager to learn.
- Excellent verbal and written communication and the ability to offer guidance.
- Team player mentality.
- Attention to detail
- Some experience in working with customers or managing contract renewals, sales operations, or accounts.
- Background in technology, business, or related fields.
Our client is an international leader in global IT field. They are looking for a self-motivated, proactive go getter to work as their Sales Accelerator. You will become a pivotal part of a very vibrant and successful international team.
Responsibilities/Tasks
The Sales Accelerator ensures smooth and efficient day-to-day operations by offering administrative and organizational support. The Sales Accelerator is responsible for aligning the daily operations internally across departments and handling customer contact when needed.
- Making sure day-to-day operations run smoothly
In a nutshell, you will be supporting the account managers by:
- Handling and managing contracts
- Handling and managing sales orders
- Building and managing relationships with clients
- Providing the best customer service possible
- Helping them reach sales goals
Every day will be different but some of your daily tasks will include:
- You identify customers’ needs and map these against the entire hardware and services portfolio
- You work on building or maintaining relationships with clients
- You enter sales and purchase orders in the ERP tool
- You elaborate sales proposals based on customers’ requests for products and/or services
- You onboard new clients (e.g. adding the company information to our internal ERP tools)
- You act as the liaison between the customer and internal departments
- You follow sales operations processes and make suggestions for improvement
Requirements
- You have a bachelor’s degree in a related field
- You have 2 to 4 years of experience as part of a sales or customer service team
- You write and speak English fluently. Other languages are always a plus
- You are proactive (toward clients and your colleagues) to provide help when and where needed
- You are business and solutions-minded
- You are detail-oriented and strive to do things right
- You have solid planning and organizational skills
- You feel comfortable within a fast-moving international environment
