Our client is the worldwide market leader in a fast-growing niche: producing and supplying nutritional supplements.

For our client, we are looking for an experienced customer service coordinator, who speaks native German, to be responsible for a team of representatives who will offer excellent customer service. You will ensure that the team is compliant with the policies and procedures of the organization and offer consistency in service delivery. To be successful as a customer service coordinator, you should possess excellent communication skills and the ability to lead and promote the vision of the organization. You should motivate your team and offer incentives for positive customer feedback.

Main Tasks

• Coordinating tasks: Ensure escalation for complex cases within the team.
• Coordination of the team: Motivating the team to perform at their best, conducting regular training sessions with the team, promoting the vision of the organization, overseeing the work of every employee in your team, supervising through daily schedules for the CS team, maintaining an overview and structure in terms of staffing vs. workload, and identifying bottlenecks.
• Point of contact: for both novice and experienced CS employees for questions.
• Coordination of the on-boarding of new team members: Ensuring that new employees are properly supervised and feel welcome within the team and the organization.

Requirements

• Multitasking: Anticipate and handle multiple tasks simultaneously, ensuring efficiency and effectiveness in Customer Service processes.
• Strong Interpersonal Skills: Possess excellent communication and interpersonal skills to effectively engage with clients and team members.
• Driven to Achieve Results: Exhibit a go-getter attitude and a commitment to achieving goals.
• Fluency: In the German Langauage
• Experience: You bring 3-5 years experience in a similar role.

This is a hybrid working environment