Our client is an internationally operating company in the field of logistics and transportation in the Venray area.The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience.
Responsibilities/Tasks
- You will operate with your team in an MBU way of working in line with the values and strategy.
- You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
- You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
- You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
- Actively call customers on overdue invoices and work on a solution to collect the overdues.
- You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
- Some more generic office tasks will be involved as well.
- Will participate or lead improvement activities which will impact the customer and drive efficiency.
Requirements
- MBO/HBO education (obtained through education or through work experience)
- Dutch native or near-native language skills; English excellent
- 2-3 years of work experience in a similar role (preferably B2B experience)
- Strong problem solving and anticipation skills
- Well-organised and good prioritizing tasks
- Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
- Strong team player
- Decisive, hands-on and a pro-active personality
- Available full time (working hours between 8.00 am and 6.00 pm)
- Excellent MSOffice, Excel and Outlook skills and experience with ERP
Our international client, based in Zoetermeer, is a leading provider of smart and secure tools that help businesses worldwide enhance efficiency. They are currently looking for an AI Implementation Specialist.
AI is starting to change how we work, sell, support our customers and use our data. We already have a growing set of AI initiatives underway, and we are looking for an AI Project Lead to bring structure, momentum and delivery to them. This is a role for someone early in their career who is genuinely excited about IT and AI and likes getting things done.
As our AI Project Lead you connect the dots between our business teams, our IT landscape and the AI tools that support them. You do not need to build the models yourself. You need to understand what is possible, scope it clearly, keep projects moving, and make sure what we deliver is useful, safe and actually adopted.
You will be part of our IT team and report to our IT Director. You work closely with our Sales, Marketing, Service and Product teams, and with our content and data specialists.
Responsibilities/Tasks
In this position, your responsibilities include:
- Help run our AI project portfolio: scope, plan, coordinate and deliver practical AI use cases across the business, with guidance from the IT Director.
- Work with the business teams to spot where AI adds real value, and translate those needs into clear, achievable projects.
- Deliver tools our teams actually use, such as custom GPTs for content and support, and the knowledge base and chatbot on the website.
- Support the rollout of AI across HubSpot (service, order processing and sales) and our wider Microsoft stack, including Microsoft 365, Copilot, Power BI and Fabric.
- Work within our AI governance and GDPR framework: apply the agreed rules in practice, flag exceptions to the IT Director, and keep clear documentation.
- Track results, share what works, and help the organisation build confidence and skill with AI.
Requirements
You move easily between a business conversation and a technical one, you are organised, and you are happy to learn fast. To succeed in this role we look for:
- A completed or nearly completed Bachelor or Master in IT, Computer Science, Artificial Intelligence, Business and IT, or a comparable field.
- Zero to two years of experience. Recent graduates with a strong AI affinity are welcome to apply.
- Hands-on familiarity with modern AI tools such as ChatGPT, Claude, custom GPTs and prompting, and a clear eagerness to go deeper.
- A basic understanding of how business systems connect through APIs and data flows. Experience with HubSpot, Microsoft 365, Power BI or similar tools is a plus.
- A structured and proactive way of working; you can run a project and keep people aligned.
- An open, curious and enthusiastic personality.
What’s on offer:
You will be working in an organization that combines the charm of an SME with the international character of a multinational. Our client offers a flat organizational structure with short and open communication lines, and they offer a high level of autonomy in your role and influence in your work.
- 25 vacation days per calendar year
- A travel allowance
- Friendly colleagues in an international working atmosphere
- A workspace in their modern, centrally located office in Zoetermeer
- The option to work hybrid (up to 2 days from home for full-time roles), plus a home office reimbursement
- A pension scheme (partially paid by our client)
Responsibilities/Tasks
Working from your home office in the Netherlands, you will be the key contact person at their Customer Success Department for technical issues. You work closely together with other Application Specialists the Customer Service team, Sales and Developers.
As an Application Specialist, you are the “go-to person” for providing technical assistance related to hardware, Cloud-based solutions and PC software. You are responding to incoming technical queries and addressing system/user issues in a timely and professional manner. Understanding and identifying bugs as well as identifying customer feature requires.
You have a methodical approach, strong communication skills and thrive in an entrepreneurial environment. Finding opportunities for further improvement is your second nature.
- Answering more complex technical queries from potential and existing customers, resellers, distributors etc. and facilitating transferal of calls where necessary/applicable.
- Providing installation, implementation and usage assistance, as well as an onboarding service.
- Assisting Customer Success Agents with live technical queries.
- Identify and document irregular system behaviors to developers/engineers (bug reports etc).
- Identify and document feature requests to developers/engineers to improve current and new products.
- Assisting other departments in matters of product usage, technical queries from external partners, trainings etc.
- Participating in internal trainings and the training of new staff members.
- Aiding in company-wide tasks and projects (such as translations, investigations etc).
- Evaluate and process customer feedback for proactive enhancements or additions to our current assortment.
- Contributing to the general success of the company by engaging in improvements.
Requirements
- Has or acts on bachelor’s degree level
- Native/near native level of Italian and English
- A technical, logical thought process – analytical
- Strong IT-skills and affinity
- A keen eye for detail
- Capable of working alone as well as in a team; pro-active attitude
- Eagerness to learn about the company’s products and their capabilities
- Great interpersonal and relationship-building skills
- Customer service/B2B sales experience and a customer-centric attitude are beneficial
- Perseverance; Results & process oriented
