For one of our international clients in Weesp, we are looking for a fluent German speaking Senior Order Management Coordinator for key accounts.
Responsibilities/Tasks
The Department Key Account Order Handling is the internal point of contact for customers for all order related questions and works closely with Sales Reps, Finance, Purchasing and Supply Chain departments, building and maintaining professional relationships with our customers. He/she manages the customer order in such a way that an optimal balance between customer requirements and company capabilities can be achieved. The target is to ensure outstanding service standards and maintain high customer satisfaction.
Main Duties
- Follow training on order management, systems, procedures, products, and customers
Develop industry knowledge. - Be the first point of contact for all order related questions customers may have.
- Taking care of assigned key accounts (from A to Z) as well of a customer pool.
- Monitoring Orders of Key Accounts and have the ability to pro-actively identify and carry-out problem-solving.
- Handle informational complaints from entering the complaint in the complaint system until credit note where needed.
- Help customers with all export related questions (export documentation/Long Term Supplier’s Declaration).
- Have regular meetings with Sales and Project Management Rep to discuss what is ongoing at customer site.
- Listen actively to customers and put their needs into action where appropriate
- Build sustainable relationships of trust through open and interactive communication with other departments, Sales Reps and customers
- Advise and inform customers on order entry processes work
Requirements
- HBO level
- 2-3 years of relevant work experience in a B2B environment.
- Native level of German, fluent English
- Customer focused, service minded
- Proactive, hands on, ability to apply logical thinking
- Effective problem solver
- Excellent interpersonal skills
- Good administrative (computer) skills and attention to detail
- Knowledge of Microsoft Office
- Hybrid working environment
We welcome applications from candidates with an enquiring mind, the ability to work on their own initiative as well as part of a small team.