Our client is the worldwide market leader in a fast-growing niche: producing and supplying nutritional supplements. They are looking for a Customer Service Representative for the Dutch market in Rotterdam.
Responsibilities/Tasks
Are you a fluent Dutch speaker and do you have affinity with food, health and nutritional supplements? Are you looking for a position where you need both a service-oriented and a commercial attitude? And do you enjoy being part of a fast-growing international organization?
- Ensure the CS team solves 95% of the customer issues.
- Meet the operational and commercial (annual) goals, including monitoring progress on the KPIs.
- Ensure and improve the satisfaction on supplement and intake questions, measured during service calls.
- Take an active role in reaching desired level of team happiness, based on outcomes of our employee satisfaction tool.
- Identify with the company values and be responsible, be an example for entire team, stimulate open feedback and discussion in the team in a safe set up, be positive & enthusiastic.
- Recognize bottlenecks (work processes, systems), report them in a structured way and proactively work on solving the issues
In short, a fantastic, challenging job in which you can make a major impact on our client Customer Service department.
Requirements
- Fluent in Dutch and English
- Have work experience in the field of a customer service;
- Have affinity with health and nutritional supplements;
- Are communicative and service-oriented;
- Are commercial savvy, flexible, stress-resistant and problem-solving;
- Are proactive, a real team player, positive, motivating, pragmatic go-getter and enthusiastic.
This is a hybrid working environment.