For one of our international clients in the Alkmaar area, we are looking for an experienced native German Customer Service Representative, who will specialize in handling inquiries from our German -speaking customers.

Responsibilities/Tasks

As a Customer Service Representative, you will be responsible for managing customer relationships and providing the best possible technical and commercial solutions. You will serve as a key point of contact for German-speaking customers, ensuring smooth communication and efficient resolution of their inquiries and issues. You will collaborate with various internal teams to ensure timely order processing and customer satisfaction.

Key Responsibilities:

• Handle technical, commercial, and logistical inquiries from German-speaking customers.
• Manage incoming and outgoing calls and emails, ensuring clear and prompt communication with German-speaking customers.
• Collaborate with internal departments (Order Entry, Logistics, Finance) for timely and accurate deliveries.
• Create and activate customer accounts within our client’s ERP system.
• Manage customer returns, complaints, and issue resolution efficiently.
• Continuously work on service improvement to enhance customer satisfaction.

Requirements

• Experience: Experience in customer service, telephone sales, or consultative selling is a plus.
• Languages: Fluent in German (both spoken and written) and good in English.
• Technical Skills: Familiarity with CRM systems, Power BI, and AX software is a plus.
• Soft Skills:
  • Strong communication and active listening skills.
  • Service-minded with a customer-focused approach.
  • Excellent problem-solving abilities and adaptability.
  • A team player who collaborates effectively with colleagues and other departments.
  • Highly accurate and detail-oriented in handling customer information and orders.

What We Offer:

• A dynamic and supportive team environment.
• Opportunities to gain experience in a reputable international company.
• Competitive salary and benefits package for the duration of the contract.
• A positive and inclusive workplace culture.