For one of our international clients in Weesp, we are looking for a fluent German speaking Customer Success Specialist to manage key accounts.
Responsibilities/Tasks
The Department Key Account Order Handling is the internal point of contact for customers for all order related questions and works closely with Sales Reps, Finance, Purchasing and Supply Chain departments, building and maintaining professional relationships with our customers. He/she manages the customer order in such a way that an optimal balance between customer requirements and company capabilities can be achieved. The target is to ensure outstanding service standards and maintain high customer satisfaction.
Main Duties
- Follow training on order management, systems, procedures, products, and customers
Develop industry knowledge.
- Be the first point of contact for all order related questions customers may have.
- Taking care of assigned key accounts (from A to Z) as well of a customer pool.
- Monitoring Orders of Key Accounts and have the ability to pro-actively identify and carry-out problem-solving.
- Handle informational complaints from entering the complaint in the complaint system until credit note where needed.
- Help customers with all export related questions (export documentation/Long Term Supplier’s Declaration).
- Have regular meetings with Sales and Project Management Rep to discuss what is ongoing at customer site.
- Listen actively to customers and put their needs into action where appropriate
- Build sustainable relationships of trust through open and interactive communication with other departments, Sales Reps and customers
- Advise and inform customers on order entry processes work
Requirements
- HBO level
- 2-3 years of relevant work experience in a B2B environment.
- Native level of German, fluent English
- Customer focused, service minded
- Proactive, hands on, ability to apply logical thinking
- Effective problem solver
- Excellent interpersonal skills
- Good administrative (computer) skills and attention to detail
- Knowledge of Microsoft Office
- Hybrid working environment
We welcome applications from candidates with an enquiring mind, the ability to work on their own initiative as well as part of a small team.
For one of our international clients in Weesp, we are looking for a fluent French speaking Key Account Coordinator/ Order Management Representative.
Responsibilities/Tasks
The Department Key Account Order Handling is the internal point of contact for customers for all order related questions and works closely with Sales Reps, Finance, Purchasing and Supply Chain departments, building and maintaining professional relationships with our customers. He/she manages the customer order in such a way that an optimal balance between customer requirements and company capabilities can be achieved. The target is to ensure outstanding service standards and maintain high customer satisfaction.
Main Duties
- Follow training on order management, systems, procedures, products, and customers
Develop industry knowledge.
- Be the first point of contact for all order related questions customers may have.
- Taking care of assigned key accounts (from A to Z) as well of a customer pool.
- Monitoring Orders of Key Accounts and have the ability to pro-actively identify and carry-out problem-solving.
- Handle informational complaints from entering the complaint in the complaint system until credit note where needed.
- Help customers with all export related questions (export documentation/Long Term Supplier’s Declaration).
- Have regular meetings with Sales and Project Management Rep to discuss what is ongoing at customer site.
- Listen actively to customers and put their needs into action where appropriate
- Build sustainable relationships of trust through open and interactive communication with other departments, Sales Reps and customers
- Advise and inform customers on order entry processes work
Requirements
- HBO level
- 2-3 years of relevant work experience in a B2B environment.
- Native level of French, fluent English
- Customer focused, service minded
- Proactive, hands on, ability to apply logical thinking
- Effective problem solver
- Excellent interpersonal skills
- Good administrative (computer) skills and attention to detail
- Knowledge of Microsoft Office
- Hybrid working environment
We welcome applications from candidates with an enquiring mind, the ability to work on their own initiative as well as part of a small team.
For one of our international clients in Weesp, we are looking for a fluent German speaking Key Account Coordinator/ Order Management Representative.
Responsibilities/Tasks
The Department Key Account Order Handling is the internal point of contact for customers for all order related questions and works closely with Sales Reps, Finance, Purchasing and Supply Chain departments, building and maintaining professional relationships with our customers. He/she manages the customer order in such a way that an optimal balance between customer requirements and company capabilities can be achieved. The target is to ensure outstanding service standards and maintain high customer satisfaction.
Main Duties
- Follow training on order management, systems, procedures, products, and customers
Develop industry knowledge.
- Be the first point of contact for all order related questions customers may have.
- Taking care of assigned key accounts (from A to Z) as well of a customer pool.
- Monitoring Orders of Key Accounts and have the ability to pro-actively identify and carry-out problem-solving.
- Handle informational complaints from entering the complaint in the complaint system until credit note where needed.
- Help customers with all export related questions (export documentation/Long Term Supplier’s Declaration).
- Have regular meetings with Sales and Project Management Rep to discuss what is ongoing at customer site.
- Listen actively to customers and put their needs into action where appropriate
- Build sustainable relationships of trust through open and interactive communication with other departments, Sales Reps and customers
- Advise and inform customers on order entry processes work
Requirements
- HBO level
- 2-3 years of relevant work experience in a B2B environment.
- Native level of German, fluent English
- Customer focused, service minded
- Proactive, hands on, ability to apply logical thinking
- Effective problem solver
- Excellent interpersonal skills
- Good administrative (computer) skills and attention to detail
- Knowledge of Microsoft Office
- Hybrid working environment
We welcome applications from candidates with an enquiring mind, the ability to work on their own initiative as well as part of a small team.
For one of our international clients in Weesp, we are looking for a fluent French speaking Key Account Coordinator/ Order Management Representative.
Responsibilities/Tasks
The Department Key Account Order Handling is the internal point of contact for customers for all order related questions and works closely with Sales Reps, Finance, Purchasing and Supply Chain departments, building and maintaining professional relationships with our customers. He/she manages the customer order in such a way that an optimal balance between customer requirements and company capabilities can be achieved. The target is to ensure outstanding service standards and maintain high customer satisfaction.
Main Duties
- Follow training on order management, systems, procedures, products, and customers
Develop industry knowledge.
- Be the first point of contact for all order related questions customers may have.
- Taking care of assigned key accounts (from A to Z) as well of a customer pool.
- Monitoring Orders of Key Accounts and have the ability to pro-actively identify and carry-out problem-solving.
- Handle informational complaints from entering the complaint in the complaint system until credit note where needed.
- Help customers with all export related questions (export documentation/Long Term Supplier’s Declaration).
- Have regular meetings with Sales and Project Management Rep to discuss what is ongoing at customer site.
- Listen actively to customers and put their needs into action where appropriate
- Build sustainable relationships of trust through open and interactive communication with other departments, Sales Reps and customers
- Advise and inform customers on order entry processes work
Requirements
- HBO level
- 2-3 years of relevant work experience in a B2B environment.
- Native level of French, fluent English
- Customer focused, service minded
- Proactive, hands on, ability to apply logical thinking
- Effective problem solver
- Excellent interpersonal skills
- Good administrative (computer) skills and attention to detail
- Knowledge of Microsoft Office
- Hybrid working environment
We welcome applications from candidates with an enquiring mind, the ability to work on their own initiative as well as part of a small team.
Our client is an internationally operating company in the field of logistics and transportation in the Venray area.
The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience.
Responsibilities/Tasks
- You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
- You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
- You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
- Actively call customers on overdue invoices and work on a solution to collect the overdues.
- You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
- Some more generic office tasks will be involved as well.
- Will participate or lead improvement activities which will impact the customer and drive efficiency.
Requirements
- MBO/HBO education (obtained through education or through work experience)
- Dutcg native or near-native language skills; English excellent
- 2-3 years of work experience in a similar role (preferably B2B experience)
- Strong problem solving and anticipation skills
- Well-organised and good prioritizing tasks
- Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
- Strong team player
- Decisive, hands-on and a pro-active personality
- Available full time (working hours between 8.00 am and 6.00 pm)
- Excellent MSOffice, Excel and Outlook skills and experience with ERP
Our client is an internationally operating company in the field of logistics and transportation in the Venray area.
The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience. This is a Hybrid working environment.
Responsibilities/Tasks
- You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
- You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
- You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
- Actively call customers on overdue invoices and work on a solution to collect the overdues.
- You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
- Some more generic office tasks will be involved as well.
- Will participate or lead improvement activities which will impact the customer and drive efficiency.
Requirements
- MBO/HBO education (obtained through education or through work experience)
- Fleuncy in the German (C1, C2) and English excellent
- 2-3 years of work experience in a similar role (preferably B2B experience)
- Strong problem solving and anticipation skills
- Well-organised and good prioritizing tasks
- Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
- Strong team player
- Decisive, hands-on and a pro-active personality
- Available full time (working hours between 8.00 am and 6.00 pm)
- Excellent MSOffice, Excel and Outlook skills and experience with ERP
