Customer Success Specialist – German – Rotterdam

Our client is an international company based in Rotterdam, specializing in health care products.

As a Customer Success Representative you are an integral part of the Customer Service team. You will assist the department with reaching sales and retention targets, being in control of the daily workload and providing excellent service.

Responsibilities/Tasks

  • Providing excellent service (commercial and advice) to customers via phone, email, and chat (inbound).
  • Providing product information and advice about our multivitamins.
  • Converting warm leads (starter kits) and retention calls for customers on our subscriptions (outbound).
  • Ensuring trust in our products and our brand.

Requirements

  • Language skills:You are a fluent German speaker (C1 level), and you’re professional in English too. If selected for a phone interview, the recruiter will speak with you in English.
  • Experience: You have 2-4 years of experience in a customer-facing role (preferably B2C and outbound).
  • Location:You live in the Randstad region.
  • Multitasking: You can handle different tasks and systems well, ensuring that everything is carried out smoothly and efficiently.
  • Interpersonal skills: You can connect with customers and teammates. We are looking for someone who can build good relationships.
  • Results-oriented:You are someone who does everything he can to get things done and is motivated by achieving goals.
  • Affinity: A passion for health, nutrition, and lifestyle is necessary.

Additional information

  • Work-Life Balance: Option to work up to 50% remotely to accommodate individual preferences and needs.
  • Open Company Culture: A workplace where employees collaborate, support one another, and communicate openly.
  • CareerGrowth: Opportunities to learn, develop skills, and advance within an international scaling-up company.
  • Diversityand Inclusion: A commitment to fostering a diverse workforce and an inclusive culture where all perspectives are valued.
  • Health and Wellness: Benefits that prioritize physical and mental health, such as a wellness program and freshly served, nutritious lunches to promote well-being and energize employees.
  • Global Presence: The chance to work with a company that operates on a global scale, offering diverse experiences and exposure to various markets.
  • Fun at work:Regular company-wide events, parties, and team-building activities that foster positive working relationships. Opportunities to relax and enjoy downtime with colleagues to boost morale and teamwork.

Sales Accelerator – English – Nijmegen

Our client is an international leader in global IT field. They are looking for a self-motivated, proactive go getter to work as their Sales Accelerator. You will become a pivotal part of a very vibrant and successful international team.

Responsibilities/Tasks

The Sales Accelerator ensures smooth and efficient day-to-day operations by offering administrative and organizational support. The Sales Accelerator is responsible for aligning the daily operations internally across departments and handling customer contact when needed.

In a nutshell, you will be supporting the account managers by:

  • Handling and managing contracts
  • Handling and managing sales orders
  • Building and managing relationships with clients
  • Providing the best customer service possible
  • Researching trade routes, pricing trends, and global developments that could impact business opportunities

Every day will be different but some of your daily tasks will include:

  • You identify customers’ needs and map these against the entire hardware and services portfolio
  • You work on building or maintaining relationships with clients
  • You enter sales and purchase orders in the ERP tool
  • You elaborate sales proposals based on customers’ requests for products and/or services
  • You onboard new clients (e.g. adding the company information to our internal ERP tools)
  • You act as the liaison between the customer and internal departments
  • You follow sales operations processes and make suggestions for improvement
  • You will actively research trade routes, pricing trends, and global developments that could impact business opportunities

Requirements

  • You have a bachelor’s degree in a related field
  • You have 2 to 4 years of experience as part of a sales or customer service team
  • You write and speak English fluently. Other languages are always a plus
  • You are proactive (toward clients and your colleagues) to provide help when and where needed
  • You are business and solutions-minded
  • You are detail-oriented and strive to do things right
  • You have solid planning and organizational skills
  • You feel comfortable within a fast-moving international environment

Additional information

  • Laptop and a cell phone
  • Potential to quickly grow within the company
  • Complete and ongoing training from the start
  • International feel in a multi-cultural team across several countries
  • Opportunity to participate in an amazing adventure that starts now and hopefully never ends.