Our client is an international leader in global IT services. They are looking for a young and energetic person who will join a fun team to help us grow the Dutch-speaking market. If you are looking for a challenging yet rewarding position with opportunities to continuously learn and improve, keep reading!
Responsibilities/Tasks
Your main responsibility will consist in developing the Dutch-speaking market by:
- Turning prospects into clients by actively following up on the leads and seeking business opportunities
- Maintaining and growing existing accounts
- Identifying future growth opportunities
- You’re on the phone selling IT equipment B2B worldwide
- You’re building and managing relationships with clients
- You’re buying IT equipment for and from your clients
- You’re negotiating independently for your own deals, with the support from your team
- You’re following up with leads
- You’re entering your sales activities in our CRM
- You’re constantly communicating with your team, including those who are abroad.
- You’re trying to learn something new every day
- You’re sharing your ideas to help the company improve
Requirements
- Je kunt je zowel mondeling als schriftelijk redden in het
- Je kunt je zowel mondeling als schriftelijk redden in het Nederlands
- You like working hard to reach your target
- You are not afraid of the phone, social media, or just people in general
- You are a true team player
- You enjoy learning and you do it fast
- You enjoy sharing good food with multicultural people
- You are energetic and ambitious
Additional information
Some of the company’s benefits include:
Uncapped Bonus; A fixed contract from the start; Laptop and a cell phone; Potential to quickly grow within the company; International feel in a multi-cultural team across several countries; exciting workplace that includes a company gym and weekly personal trainer.
The Customer Care Associate is responsible for taking good care of the customer’s base. Therefore, the Associate needs to be service-oriented and use his/her analytical thinking skills to provide a high level of service to customers across different vertical markets. In this role, success will be evaluated by building solid relations with external customers and internal teams.
Responsibilities/Tasks
- Customer & Product Support
- Troubleshoot logistic, product and procedural issues
- Act as a customer advocate to ensure timely delivery and engage in customer complaint process
- Complaint handling
- Actively participate with Client Services team to improve processes and efficiency utilizing ACE tools
- Add value to internal and external customers
- Order Support
- Purchase Order/Contract review; order qualification; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments
- Phone support – field inbound calls regarding customer inquiries and orders
- Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
- Proactive Outbound Follow Up Communication for new customer after they placed their first order
- Lead qualification and follow up with Sales
- Quote Management
- Account Set Up & Management
- Customer Relationship Management & ERP database maintenance
- Coordinate with Sales and customer to enter appropriate account information
- Return Materials Authorization for post-sale services
- Complete projects with little supervision and/or direction
Requirements
- Bachelor’s degree in Business or related field
- Fluency in French and English is a must.
- Professional written and verbal English & French communication skills are required to clearly convey ideas, information, and concepts
- Experience with an ERP/CRM database and superior attention to detail to accurately input data and navigate a database are required
- Experience working with international customers
- Ability and desire to learn client base and industries
- Ability and desire to succeed in a cross-functional working environment required
- Available for 6 months from November 2023 – May 2024
- Available for face-to-face interview in Leiden area
Please apply with your CV in English
Our client is an international leader in global IT services; specializes in centralized procurement and global standardization of IT infrastructure. Which means they provide global deployment solutions, IT infrastructure management and professional services.
They are looking for a multi-talented, dynamic, and energetic person who will join a nice team to help them grow their portfolio of solutions and services. International experience and mindset will give you a head start.
Responsibilities/Tasks
Your main responsibility will consist of developing the global solutions and services portfolio with international clients by:
- Turning prospects into clients by actively following up on leads and seeking (new) business opportunities
- Maintaining and growing existing accounts
- Identifying future growth opportunities
This means that throughout the day you: are constantly communicating with your team, on the phone with prospects or clients and you do your best to make or keep them happy, following up on leads, managing your sales activities in the CRM, spending some time chatting with your colleagues, including those who are abroad, trying to learn something new every day, sharing your ideas to help the company improve.
Requirements
- You have between 4- and 7-years relevant work experience.
- You have excellent writing and verbal communication skills in English.
- You think, act, and operate at Master level.
- You like working hard to reach your targets.
- You are not afraid of the phone, social media, or just people in general.
- You are a true team player.
- You enjoy learning and you do it fast.
- You enjoy sharing good food with multi-cultural people.
- You are full of energy, driven and ambitious and empathic.
Additional information
Some of the company’s benefits include:
Uncapped Bonus; A fixed contract from the start; Laptop and a cell phone; Potential to quickly grow within the company; International feel in a multi-cultural team across several countries; exciting workplace that includes a company gym and weekly personal trainer.
Please note: your application will only be considered in case you hold EU-citizenship or a valid work permit for The Netherlands.
The Customer Care Associate is responsible for taking good care of the customer’s base. Therefore, the Associate needs to be service-oriented and use his/her analytical thinking skills to provide a high level of service to customers across different vertical markets. In this role, success will be evaluated by building solid relations with external customers and internal teams.
Responsibilities/Tasks
- Customer & Product Support
- Troubleshoot logistic, product and procedural issues
- Act as a customer advocate to ensure timely delivery and engage in customer complaint process
- Complaint handling
- Actively participate with Client Services team to improve processes and efficiency utilizing ACE tools
- Add value to internal and external customers
- Order Support
- Purchase Order/Contract review; order qualification; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments
- Phone support – field inbound calls regarding customer inquiries and orders
- Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
- Proactive Outbound Follow Up Communication for new customer after they placed their first order
- Lead qualification and follow up with Sales
- Quote Management
- Account Set Up & Management
- Customer Relationship Management & ERP database maintenance
- Coordinate with Sales and customer to enter appropriate account information
- Return Materials Authorization for post-sale services
- Complete projects with little supervision and/or direction
Requirements
- Bachelor’s degree in Business or related field
- Fluency in German and English is a must.
- Professional written and verbal English & German communication skills are required to clearly convey ideas, information, and concepts
- Experience with an ERP/CRM database and superior attention to detail to accurately input data and navigate a database are required
- Experience working with international customers
- Ability and desire to learn client base and industries
- Ability and desire to succeed in a cross-functional working environment required
Our client is an international leader in global IT field. They are looking for a self motivated, proactive go getter to work as their Export Desk representative. In this role, you will be responsible for the company’s global logistics services around IT projects and hardware contracts. You will become a pivotal part of a very vibrant and successful international team.
Main Tasks
- Supporting the sales teams in finding and facilitating the best solution to move IT hardware globally.
- Managing the shipping process from start to finish.
- Monitoring outgoing and incoming shipments.
- Ensuring that communication, both internally and externally, is timely and accurate throughout all phases of the transport process.
- Striving for continuous improvement of work methods, processes, routes, and communication flows.
- Advising sales teams on available routes, shipping costs, duties & taxes, and custom requirements.
- Preparing import and export documents.
- Organizing global transport: arranging pick-ups, booking international flights.
- Managing the worldwide partners’ network: identifying new contacts for custom clearance procedures, developing and maintaining the relationship with them to get them to join the company’s network.
- Tracking, recording, and updating transport information in CRM system.
- Providing shipment status updates to parties involved.
- Acting on market changes and identifying alternative routes or ad hoc solutions.
- Improving logistics processes and routes.
- Providing reports on export desk-related activities.
Requirements
- Bachelor (or Master) diploma.
- Experience with import/export/logistics and/or international business is a plus.
- 2 years of work experience as a project coordinator or similar position.
- You are analytical, detail-oriented, pragmatic and with a great set of organizational skills!
- You like to untangle issues and do not let go until the problem is solved.
- You understand the need for rules and procedures but can also think outside the box.
- You are a real team player! You are driven, proactive, accountable, and cooperative.
- You have excellent English communication skills, both verbally and written.
Responsibilities/Tasks
Your main responsibility will consist in developing the French market:
- Turning prospects into clients by actively following up on the leads and seeking business opportunities
- Identifying future growth opportunities
- Maintaining and growing existing accounts
- Building and managing relationships with new clients
- Buying IT equipment for and from your clients
- You’re on the phone selling IT equipment B2B in France/Belgium/Luxembourg/Switzerland
- You’re following up with leads
- You’re entering your sales activities in our CRM
- You’re negotiating independently for your own deals, with the support from your team
- You’re constantly communicating with your team, including those who are abroad.
- You’re trying to learn something new every day
- You’re sharing your ideas to help us improve
Requirements
- You have a bachelor’s degree in a related field.
- You have 2 years of experience as part of a sales or customer service team
- You write and speak French and English fluently; other languages are always a plus.
- You like working hard to reach your target
- You are not afraid of the phone, social media, or just people in general
- You are a true team player
- You like learning and you are a fast learner.
- You like to work in a highly international environment
- You are energetic and proactive.
Additional information
- Uncapped Bonus
- Laptop and a cell phone
- Potential to quickly grow within the company
- Complete and ongoing training from the start
- International feel in a multi-cultural team across several countries
- Opportunity to participate in an amazing adventure that starts now and hopefully never ends.
