Start date: 1st of August, 2025 (or earlier)
Our international client, leader in supply chain services and whose European HQ is based in the area of Leiden, is looking for a self motivated candidate to join its driven team as C ustomer Care Associate
Responsibilities/Tasks
The Customer Care Associate is responsible for taking good care of the customer’s base. Therefore, the Associate needs to be service oriented and use his/her analytical thinking skills to provide a high level of service to customers across different vertical markets. In this role, success will be evaluated by building solid relations with external customers and internal teams.
- Customer Product Support
- Troubleshoot logistic, product and procedural issues
- Act as a customer advocate to ensure timely delivery and engage in customer complaint process
- Complaint handling
- Actively participate with Client Services team to improve processes and efficiency utilizing ACE tools
- Add value to internal and external customers
- Order Support
- Purchase Order/Contract review; order qualific ation; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments
- Phone support field inbound calls regarding customer inquiries and orders
- Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
- Proactive Outbound Follow Up Communication for new customer after they placed their first order
- Lead qualification and follow up with Sales
- Quote Management
- Account Set Up Management
- Customer Relationship Management ERP database maintenance
- Coordinate with Sales and customer to enter appropriate account information
- Return Materials Authorization for post sale services
- Complete projects with little supervision and/or direction
Requirements/Benefits
- Bachelor’s degree in Business or related field
- Fluency in Italian and English is a must. German and/or French are a plus.
- Professional written and verbal English & Italian communication skills are required to clearly convey ideas, information, and concepts
- Experience with an ERP/CRM database and superior attention to detail to accurately input data and navigate a database are required
- Experience working with international customers
- Ability and desire to learn client base and industries
- Ability and desire to succeed in a cross-functional working environment required
Start date: 1st of August, 2025 (or earlier)
Our international client, leader in supply chain services and whose European HQ is based in the area of Leiden, is looking for a self motivated candidate to join its driven team as C ustomer Care Associate
Responsibilities/Tasks
The Customer Care Associate is responsible for taking good care of the customer’s base. Therefore, the Associate needs to be service oriented and use his/her analytical thinking skills to provide a high level of service to customers across different vertical markets. In this role, success will be evaluated by building solid relations with external customers and internal teams.
- Customer Product Support
- Troubleshoot logistic, product and procedural issues
- Act as a customer advocate to ensure timely delivery and engage in customer complaint process
- Complaint handling
- Actively participate with Client Services team to improve processes and efficiency utilizing ACE tools
- Add value to internal and external customers
- Order Support
- Purchase Order/Contract review; order qualific ation; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments
- Phone support field inbound calls regarding customer inquiries and orders
- Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
- Proactive Outbound Follow Up Communication for new customer after they placed their first order
- Lead qualification and follow up with Sales
- Quote Management
- Account Set Up Management
- Customer Relationship Management ERP database maintenance
- Coordinate with Sales and customer to enter appropriate account information
- Return Materials Authorization for post sale services
- Complete projects with little supervision and/or direction
Requirements/Benefits
- Bachelor’s degree in Business or related field
- Fluency in French and English is a must. German and/or Italian are a plus.
- Professional written and verbal English & French communication skills are required to clearly convey ideas, information, and concepts
- Experience with an ERP/CRM database and superior attention to detail to accurately input data and navigate a database are required
- Experience working with international customers
- Ability and desire to learn client base and industries
- Ability and desire to succeed in a cross-functional working environment required
Start date: 1st of August, 2025 (or earlier)
Our international client, leader in supply chain services and whose European HQ is based in the area of Leiden, is looking for a self motivated candidate to join its driven team as C ustomer Care Associate
Responsibilities/Tasks
The Customer Care Associate is responsible for taking good care of the customer’s base. Therefore, the Associate needs to be service oriented and use his/her analytical thinking skills to provide a high level of service to customers across different vertical markets. In this role, success will be evaluated by building solid relations with external customers and internal teams.
- Customer Product Support
- Troubleshoot logistic, product and procedural issues
- Act as a customer advocate to ensure timely delivery and engage in customer complaint process
- Complaint handling
- Actively participate with Client Services team to improve processes and efficiency utilizing ACE tools
- Add value to internal and external customers
- Order Support
- Purchase Order/Contract review; order qualific ation; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments
- Phone support field inbound calls regarding customer inquiries and orders
- Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
- Proactive Outbound Follow Up Communication for new customer after they placed their first order
- Lead qualification and follow up with Sales
- Quote Management
- Account Set Up Management
- Customer Relationship Management ERP database maintenance
- Coordinate with Sales and customer to enter appropriate account information
- Return Materials Authorization for post sale services
- Complete projects with little supervision and/or direction
Requirements/Benefits
- Bachelor’s degree in Business or related field
- Fluency in German and English is a must. French and/or Italian are a plus.
- Professional written and verbal English & German communication skills are required to clearly convey ideas, information, and concepts
- Experience with an ERP/CRM database and superior attention to detail to accurately input data and navigate a database are required
- Experience working with international customers
- Ability and desire to learn client base and industries
- Ability and desire to succeed in a cross-functional working environment required
Our client is a global supplier and manufacturer of optical networking equipment as well as a reseller of refurbished networking devices (routers & switches). They are looking for a Dutch Account Manager to join their team at their HQ in Almere, Flevoland.
You will be responsible for establishing new relationships and cultivating existing relationships with large and medium sized (multi country) prospects on behalf of our client.
Responsibilities/Tasks
- Responsible for sales of network equipment to new and existing customers (B2B)
- Build and maintain long term customer relationships
- Execute telephone prospecting campaigns into target markets to identify, qualify and cultivate new and existing sales opportunities
- Sales execution is done mostly over the phone and in our office
- Working together with other departments to ensure the top quality of your sales
- Attend training to build a growing knowledge of the product and customer satisfaction
Requirements
- Results-driven, High-Energy individual capable of leading prospects to the next step in the sales process
- Fluent English and Dutch, another European language is a plus (German, French, Italian).
- Excellent phone and written presence and superior interpersonal skills
- Strong work ethic and positive, professional attitude
- The ability to keep up in a fast-paced environment
- Experience in IT hardware/software sales is a plus
What’s in it for you
- Fast growing company with international colleagues.
- Multi-cultural and diverse environment with great colleagues.
- A young and dynamic work atmosphere where decisions are made fast.
- You will have a great variety of responsibilities and will be part of an innovative and market leader company.
- Hybrid working environment of 2 days in office per week (after the training period is completed)
- Very generous rewards, including base salary salary and monthly sales bonus.
- 26 paid holidays per year.
- 8% holiday pay allowance.
- Great location in Almere: offices with great views, bus stop 200m, private (free) parking.
- Excellent product, sales and market trainings.
- Defined contribution company pension plan.
- Fun after-work activities & social events.
