People and Culture Representative | Dutch | Nijmegen

Are you an HR professional looking for your next opportunity in an international and innovative
environment? Our client, a global leader in IT infrastructure solutions, is seeking an People & Culture Representative to join their dynamic team in Nijmegen.

Responsibilities/Tasks

The People & Culture Representative is a solid rock in the People & Culture (P&C) team. Because the P&C Representative plays an important role in the communication between the P&C department and other departments, and is an ambassador of the company culture. The person is responsible for the development and implementation of the P&C policies, while ensuring they align with our business
goals.

Your main responsibilities are:

  • Managing the performance appraisal process.
  • Identifying training needs and approving training requests.
  • Managing P&C tools and updating processes.
  • Workplace safety and employee well-being.
  • Writing and implementing new work policies, rules, and guidelines.
  • Pre-payroll.
  • Managing the department administration, like employment contracts, sick leave, employe benefits and rewards, and performance evaluation documents.
  • Aligning our P&C communication, activities, and policies with our company culture.

Requirements

  • You speak and write English and Dutch on a professional level.
  • You demonstrate a minimum Bachelor’s level of competence in your work.
  • You bring at least 3 years of relevant experience in a similar role, from handling administration to guiding the performance reviews.
  • You are a self-starter and work in a structured manner.
  • You like working in an international environment with people from all over the globe.
  • You’re a communicative person and encourage people to get the best out of themselves.
  • You’re able to consider the long-term P&C perspective when making decisions, without overlooking the details.
  • You’re open to ideas, views, and opinions that differ from your own (culture), and make no assumptions when communicating with others.
  • You have a positive mindset. And you’re always looking for solutions, not problems!

What’s in it for you:

  • A permanent contract from the start.
  • Competitive salary + 8% vacation allowance.
  • Travel and working from home allowances.
  • An attractive pension plan: the contribution rate for the pension plan is 15%, and the
  • employee/employer split is 50/50.
  • 25 holidays per year + 1 “you” day.
  • A vibrant and inclusive work culture where your work makes a difference.
  • Opportunities for professional development and career growth.
  • Flexible work arrangements, including the option to work from home.
  • Access to our ‘Be All You Can Be’ program, which includes a business coach, therapist, and
  • health coach, among others.
  • An exciting workplace, with perks such as a company gym, a free weekly professional on-site
  • group trainer, and an attractive company lunch plan.

Customer Support Specialist | Dutch | Venray

Our client is an international player in logistics and transportation based in the Venray area. As a Customer Support Specialist, you’ll be the first point of contact for customers, supporting them and ensuring every interaction adds real value to their experience.

Responsibilities/Tasks

  • You will operate with your team in an MBU way of working in line with the values and strategy.
  • You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
  • You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
  • You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
  • Actively call customers on overdue invoices and work on a solution to collect the overdues.
  • You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
  • Some more generic office tasks will be involved as well.
  • Will participate or lead improvement activities which will impact the customer and drive efficiency.

Requirements

  • MBO/HBO education (obtained through education or through work experience)
  • Dutch native or near-native language skills; English excellent
  • 2-3 years of work experience in a similar role (preferably B2B experience)
  • Strong problem solving and anticipation skills
  • Well-organised and good prioritizing tasks
  • Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
  • Strong team player
  • Decisive, hands-on and a pro-active personality
  • Available full time (working hours between 8.00 am and 6.00 pm)
  • Excellent MSOffice, Excel and Outlook skills and experience with ERP

Sales Support Specialist | English | Nijmegen

Our client is an international leader in global IT field. They are looking for a self-motivated, proactive go getter to work as their Sales Accelerator. You will become a pivotal part of a very vibrant and successful international team.

Responsibilities/Tasks

The Sales Accelerator ensures smooth and efficient day-to-day operations by offering administrative and organizational support. The Sales Accelerator is responsible for aligning the daily operations internally across departments and handling customer contact when needed.

In a nutshell, you will be supporting the account managers by:

  • Handling and managing contracts
  • Handling and managing sales orders
  • Building and managing relationships with clients
  • Providing the best customer service possible
  • Helping them reach sales goals

Every day will be different but some of your daily tasks will include:

  • You identify customers’ needs and map these against the entire hardware and services portfolio
  • You work on building or maintaining relationships with clients
  • You enter sales and purchase orders in the ERP tool
  • You elaborate sales proposals based on customers’ requests for products and/or services
  • You onboard new clients (e.g. adding the company information to our internal ERP tools)
  • You act as the liaison between the customer and internal departments
  • You follow sales operations processes and make suggestions for improvement

Requirements

  • You have a bachelor’s degree in a related field
  • You have 2 to 4 years of experience as part of a sales or customer service team
  • You write and speak English fluently. Other languages are always a plus
  • You are proactive (toward clients and your colleagues) to provide help when and where needed
  • You are business and solutions-minded
  • You are detail-oriented and strive to do things right
  • You have solid planning and organizational skills
  • You feel comfortable within a fast-moving international environment

Additional information

  • Laptop and a cell phone
  • Potential to quickly grow within the company
  • Complete and ongoing training from the start
  • International feel in a multi-cultural team across several countries
  • Opportunity to participate in an amazing adventure that starts now and hopefully never ends.

Export Coordinator | English | Nijmegen

Our client is an international leader in global IT field. They are looking for a self motivated, proactive go getter to work as their Export Administrator. In this role, you will be responsible for the company’s global logistics services around IT projects and hardware contracts. IT projects and hardware experience is required. You will become a pivotal part of a very vibrant and successful international team.

Main Tasks

  • Supporting the sales teams in finding and facilitating the best solution to move IT hardware globally.
  • Managing the shipping process from start to finish.
  • Monitoring outgoing and incoming shipments.
  • Ensuring that communication, both internally and externally, is timely and accurate throughout all phases of the transport process.
  • Striving for continuous improvement of work methods, processes, routes, and communication flows.
  • Advising sales teams on available routes, shipping costs, duties & taxes, and custom requirements.
  • Preparing import and export documents.
  • Organizing global transport: arranging pick-ups, booking international flights.
  • Managing the worldwide partners’ network: identifying new contacts for custom clearance procedures, developing and maintaining the relationship with them to get them to join the company’s network.
  • Tracking, recording, and updating transport information in CRM system.
  • Providing shipment status updates to parties involved.
  • Acting on market changes and identifying alternative routes or ad hoc solutions.
  • Improving logistics processes and routes.
  • Providing reports on export desk-related activities.

Requirements

  • Bachelor (or Master) diploma.
  • Experience with import/export/logistics and/or international business is a plus.
  • Experience with IT hardware
  • At least 2 years of work experience as a project coordinator or similar position.
  • You are analytical, detail-oriented, pragmatic and with a great set of organizational skills!
  • You like to untangle issues and do not let go until the problem is solved.
  • You understand the need for rules and procedures but can also think outside the box.
  • You are a real team player! You are driven, proactive, accountable, and cooperative.
  • You have excellent English communication skills, both verbally and written.