Our international client, based in Zoetermeer, is a leading provider of smart and secure tools that help businesses worldwide enhance efficiency. They are currently looking for a German Customer Care Specialist to join their team. You’ll be part of a collaborative team of four colleagues from diverse backgrounds, and work closely with departments such as Logistics, Finance, Sales, and Application Support to ensure seamless operations.
Responsibilities/Tasks
In this position, your responsibilities include:
- Answering incoming calls from potential and existing customers, resellers, distributors etc. and facilitating transferal of calls where necessary/applicable.
- Processing incoming cases (emails, web2case or manually created).
- Liaise new account creation and updating customer master data.
- Provide pre-sales advice for new purchase inquiries.
- Provide quotations, order status updates and post-sales administration (invoices, delivery notes etc.) Allowing customers to be self-sufficient by providing access to and maintaining support centers and step-by-step guides.
- Analyze customer enquiries and provide basic troubleshooting, where possible, and if necessary, involve the Application Specialists.
- Guiding customers through the return/repair process, while cooperating with our Repair department to ensure fluid communication.
- Contributing to the general success of the company by engaging in internal improvement projects/meetings.
- Evaluate and process customer feedback for proactive enhancements or additions to our current assortment.
- Aiding in company-wide tasks or projects (such as translations, investigations etc.)
- Support to further improve the company knowledge with information from the customers and feeding the AI agent.
- Monthly analyzing customer reviews on Amazon, Google and Trustpilot to provide relevant information to stakeholders.
- Answering customer reviews on Google/ Trustpilot Hubspot tool experience.
Requirements
- Demonstrable MBO+ (secondary vocational education plus) working and thinking level
- Experience in a similar customer service environment
- A proactive and solution-oriented mindset
- Precision, attention to detail, and the ability to prioritize effectively
- Good command of German and English
- Proficient in MS Office and Excel; experience with CRM systems (Hubspot)
What’s on offer:
You will be working in an organization that combines the charm of an SME with the international character of a multinational. Our client offers a flat organizational structure with short and open communication lines, and they offer a high level of autonomy in your role and influence in your work.
- 25 vacation days per calendar year
- A travel allowance of €0.23 per kilometer
- Friendly colleagues in an international working atmosphere
- A workspace in their modern, centrally located office in Zoetermeer
- The option to work hybrid (up to 2 days from home for full-time roles), plus a home office reimbursement
- A pension scheme (partially paid by our client)
Our client is a global supplier and manufacturer of optical networking equipment as well as a reseller of refurbished networking devices (routers & switches). The HR Manager will be responsible for overseeing and executing all aspects of the Human Resources function, including recruitment, employee relations, performance management, compliance, and strategic HR initiatives. The role involves ensuring that HR practices align with company objectives and contribute to a positive, compliant, and high-performing workplace. The ideal candidate is a strong communicator, a strategic thinker, and a trusted partner to management and employees alike.
Responsibilities/Tasks
- HR Leadership and Strategy
- Recruitment and Onboarding
- Employee Relations
- HR Compliance
- Training and Development
- HR Projects and Reporting
- Job Profile and Structure Maintenance
Requirements
Essential Skills:
- Leadership: Strong leadership and decision-making abilities.
- Communication: Excellent interpersonal and communication skills at all levels.
- Strategic Thinking: Ability to translate business goals into actionable HR strategies.
- Problem-Solving: Analytical and solution-focused mindset.
- Organization: Excellent planning and prioritization skills in a fast-paced environment.
Essential Competencies:
- Confidentiality: Uphold the highest level of discretion with sensitive information.
- Integrity: Demonstrate professionalism and ethical judgment.
- Influence: Ability to guide, persuade, and support others effectively.
- Adaptability: Flexibility in responding to changing business needs.
- Collaboration: Promote teamwork and partnership across all departments.
- Proactivity: Take initiative to anticipate needs and drive continuous improvement.
What’s in it for you:
- Fast growing, and dynamic work atmosphere.
- Multi-cultural and diverse environment with great colleagues.
- Generous rewards.
- Good prospects for the future.
- Great office & office location with easy access to Almere City or Amsterdam.
- Company events.
- 26 days vacation with the option to build up to 30 days per year.
- Defined contribution company pension plan.
- Annual % bonus.
- Starting salary: range of €3,500 to €4,500 gross per month (full-time status, excl. 8% vacation build-up).
Are you a natural go-getter with a passion for sales? Do you thrive in a fast-paced, international environment where you can build and grow your own client portfolio? If so, this could be the opportunity for you!
Our client is a global leader in IT services, looking for a driven and proactive Sales Representative to join their dynamic team. In this role, you’ll be working with existing accounts while actively seeking new business opportunities, making an impact in a vibrant and successful sales team.
Responsibilities/Tasks:
Your main responsibility will consist of developing the Italian market:
- Turning prospects into clients by actively following up on the leads and seeking business opportunities
- Maintaining and growing existing accounts
- Support, improve, and update the team with internal processes
A day in the office looks like:
- Calling potential and existing clients to sell IT equipment (B2B worldwide)
- Building and managing strong client relationships
- Buying and selling IT equipment for and from your clients
- Negotiating deals independently, with the support of your team
- Keeping track of your sales activities in the CRM
- Staying in close contact with your colleagues across different countries
- Learning something new every day to improve your skills
- Sharing your ideas to help the company grow
Requirements:
- At least 2 years of experience in a similar role
- Fluent in the Italian and English language
- You like working hard to reach your target
- You are not afraid of the phone, social media, or just people in general
- True team player
- Enjoy learning and you do it fast
- You are full of energy!
What’s in it for you?
- A salary at par with the market + commissions + 8% holiday allowance
- Laptop and a cell phone
- Potential to quickly grow within the company
- A permanent contract from the start
- An attractive pension plan
- Complete and ongoing training from the start
- International feel in a multi-cultural team across several countries
- Opportunity to participate in an amazing adventure that starts now and hopefully never ends
Our client is a global leader in IT services, looking for a proactive Junior Finance Representative to join their finance team. The Finance Representative is a member of the Finance team who performs various clerical and bookkeeping tasks for one or more business units.
Responsibilities/Tasks
Every day is unique. However, a day in our office would typically include the following:
- Onboarding new customer accounts
- Handling Accounts Payable, such as processing suppliers’ invoices in the ERP and our online finance tool
- Handling Accounts Receivable such as processing sales order invoices and taking care of the collecting process
- Collaborating with account managers to address customers’ queries
- Executing bank reconciliation and creating payment run
- Supporting the CFO and assistant controller in preparing the end-of-the-month closure
- Various bookkeeping tasks
- Collaborating with different departments to better meet our (internal) clients’ needs
Requirements
- Fluent English speaker. Dutch is an advantage, but not essential
- You are excellent at respecting private and/or confidential information
- MBO diploma in Business Administration or Accounting and 1-2 years of work experience in a similar position
- Team player, proactive, and improvement-minded
- You are organized and work efficiently
- Analytical and details oriented
- You are easy to talk to and a good communicator
- You take responsibility and pride in the work you perform
What’s in it for you?
- A salary at par with the market + commissions + 8% holiday allowance
- Laptop and a cell phone
- Potential to quickly grow within the company
- A permanent contract from the start
- An attractive pension plan
- Complete and ongoing training from the start
- International feel in a multi-cultural team across several countries
- Opportunity to participate in an amazing adventure that starts now and hopefully never ends
Are you an organized and detail-oriented professional looking for a dynamic role in operations? Our client, an international company based in Nijmegen, is seeking a Back Office Representative / Operations Accelerator to support and streamline their daily processes. This position plays a key role in ensuring smooth internal operations, effective coordination between departments, and customer interactions.
Responsibilities/Tasks
Planning and organizing shipments:
- Arranging transport
- Creating transport documentation
- Validating sales orders
Coordination between departments:
- Ensuring smooth communication between different departments
- Aligning operations for efficiency and effectiveness
Monitoring shipments:
- Oversee incoming and outgoing shipments
- Resolve issues and challenges by liaising with logistics partners
Managing returns (RMA):
- Handle returns and repairs with customers and suppliers
- Ensure a positive customer experience
Administrative tasks:
- Submit reports
- Finalize documents
- Logging tasks into the system
Requirements
- You have an associate degree (MBO)
- You have 2-3 years of relevant experience in an administrative role
- You have solid writing and verbal communication skills, and proficiency in English is required. Other languages are pre.
- You are accurate, efficient, well-organized, and stress-resistant
- You take responsibility and pride for the work performed and value the quality of the work produced.
- You are customer service-oriented as well as business service-oriented minded
- And like everyone in our company; You are a team player
Additional information
- Competitive salary + 8% vacation allowance
- A temporary contract with the possibility of being extended to a permanent one
- An attractive pension plan: the contribution rate for the pension plan is 15%, and the employee/employer split is 50/50
- 25 holidays per year + 1 “you” day
- A vibrant and inclusive work culture where your work makes a difference
- Opportunities for professional development and career growth
- Flexible work arrangements, including the option to work from home
- Access to our ‘Be All You Can Be’ program, which includes a business coach, therapist, and health coach, among others
- An exciting workplace, with perks such as a company gym, a free weekly professional on-site group trainer, and an attractive company lunch plan
Our client is an international leader in global IT services. They are looking for an accurate, detail-oriented Service Delivery Representative.
Responsibilities/Tasks
The ITAD (IT Asset Disposition) and BBaaS (Buy-Back-as-a-Service) solutions are expanding quickly. To support this continued growth, our client is looking for a Service Delivery Representative who brings a commercial mindset, enjoys coordinating service projects, and wants to help shape the future of circular IT. If you’re someone who loves customer interaction, thrives in a dynamic environment, and wants to be part of a company with a strong growth mindset, then this role is for you!
As a Service Delivery Representative in the ITAD team, you will coordinate and deliver the service components of ITAD and BBaaS projects. You’ll be the connecting link between customers, ITAD partners, service providers, and internal teams, ensuring that every buyback, data destruction, and/or deinstallation request is executed smoothly, securely, and on time.
You’ll also act as secondary support for the Service Desk, stepping in when needed to ensure seamless global customer service. Your main focus, however, will be on ITAD coordination and service delivery.
This role combines service coordination, customer communication, and commercial awareness, perfect for someone who enjoys both operational detail and client-facing work.
- Handle and qualify incoming ITAD service requests from customers and internal teams, working closely with the ITAD Technical Lead to validate scope, feasibility, and required service components
- Prepare service quotations and work instructions for logistics, on-site services, data destruction, recycling and other related activities
- Coordinate service delivery across operations, logistic partners, and external service providers
- Monitor progress, ensure SLA adherence, and manage updates to customers and stakeholders
- Safeguard compliance with data-security and environmental standards (such as ESG, ISO 27001, WEEE, GDPR)
- Maintain complete, audit-ready documentation for every ITAD project
- Identify cross-selling and service-improvement opportunities through customer and internal interactions
- Provide support to our global Service Desk (helping with customer service calls, ticket updates, and handovers when needed)
- Support continuous improvement by sharing feedback and contributing ideas to strengthen our ITAD service offering
Requirements
- You have a bachelor’s diploma in any field
- You have a commercial and positive mindset
- You have at least 1 to 2 years of experience in service coordination, customer service, project management, IT lifecycle management or logistics
- You are interested in IT and sustainability; understanding of IT hardware is a plus
- You are structured, proactive, and enjoy keeping projects under control
- You are efficient and proactive and bring an enthusiastic and can-do feeling to customers and colleagues
- You are a strong communicator and enjoy working in a fast-paced, multicultural team
- You are not afraid of taking on new or unfamiliar tasks and you do not stop unless the problem is solved
- You are a team player, stress-resistant, and can work under tight deadlines with the team or alone
Additional information
- A permanent contract from the start
- A growth path with the potential to quickly grow in responsibilities
- An attractive pension plan; the premium percentage for the pension plan is 15% and the employee/employer split is 50/50
- Complete and ongoing training from the start
- International feel in a multicultural team across several countries
- An exciting workplace that includes among other perks a company gym, a free weekly group professional trainer on site, and an attractive company lunch plan
- Participating in a team full of energy, positivity, and fun (it can be quite competitive during our team and company events
Our client is an international leader in global IT field. They are looking for a self-motivated, proactive go getter to work as their Sales Accelerator. You will become a pivotal part of a very vibrant and successful international team.
Responsibilities/Tasks
The Sales Accelerator ensures smooth and efficient day-to-day operations by offering administrative and organizational support. The Sales Accelerator is responsible for aligning the daily operations internally across departments and handling customer contact when needed.
In a nutshell, you will be supporting the account managers by:
- Handling and managing contracts
- Handling and managing sales orders
- Building and managing relationships with clients
- Providing the best customer service possible
- Helping them reach sales goals
Every day will be different but some of your daily tasks will include:
- You identify customers’ needs and map these against the entire hardware and services portfolio
- You work on building or maintaining relationships with clients
- You enter sales and purchase orders in the ERP tool
- You elaborate sales proposals based on customers’ requests for products and/or services
- You onboard new clients (e.g. adding the company information to our internal ERP tools)
- You act as the liaison between the customer and internal departments
- You follow sales operations processes and make suggestions for improvement
Requirements
- You have a bachelor’s degree in a related field
- You have 2 to 4 years of experience as part of a sales or customer service team
- You write and speak English fluently. Other languages are always a plus
- You are proactive (toward clients and your colleagues) to provide help when and where needed
- You are business and solutions-minded
- You are detail-oriented and strive to do things right
- You have solid planning and organizational skills
- You feel comfortable within a fast-moving international environment
Additional information
- Laptop and a cell phone
- Potential to quickly grow within the company
- Complete and ongoing training from the start
- International feel in a multi-cultural team across several countries
- Opportunity to participate in an amazing adventure that starts now and hopefully never ends
Our client is a leader in the distribution and supply of high-quality chemicals for a variety of industries, including agriculture, pharmaceuticals, food and beverages, and more. With a strong focus on quality, service, and sustainability, they pride themselves on delivering excellence across their international operations.
Our client is currently seeking a detail-oriented and proactive Accounting Representative with a good level of Dutch to join their team.
Responsibilities/Tasks
The Accounting Representative is part of the Finance team. The tasks might vary.
- Checking and entering incoming invoices
- Internal and external communication regarding invoices
- Preparing and sending outgoing invoices
- Processing bank statements
- Accounts receivable management
- Preparing the weekly payment run
- Keeping customer records up to date
Requirements
- An MBO diploma in Accounting/Business Administration or relevant work experience
- English and Dutch at a good level
- Some experience with accounting processes and ERP systems
- Able to handle private and/or confidential information
- Analytical & detail oriented
- Good communicator and a teamplayer
- Organized and work efficiently
- Preferably living in or around the Enkhuizen area
Additional information
- A challenging role in an internationally operating organization, where no day is the same, the work never stops, but we do finish at 5:00 PM
- Opportunities for professional development and growth through internal and external training
- Great team, team activities, green area and parking space
- Pension Scheme
For one of our international clients, we are looking for a fluent French speaking Application Specialist. This is a remote position but applicant must be based in the Netherlands.
Responsibilities/Tasks
Working from your home office in the Netherlands, you will be the key contact person at their Customer Success Department for technical issues. You work closely together with other Application Specialists, the Customer Service team, Sales and Developers.
As an Application Specialist, you are the “go-to person” for providing technical assistance related to hardware, Cloud-based solutions and PC software. You are responding to incoming technical queries and addressing system/user issues in a timely and professional manner. Understanding and identifying bugs as well as identifying customer feature requirements.
You have a methodical approach, strong communication skills and thrive in an entrepreneurial environment. Finding opportunities for further improvement is your second nature.
- Answering more complex technical queries from potential and existing customers, resellers, distributors etc. and facilitating transferal of calls where necessary/applicable
- Providing installation, implementation and usage assistance, as well as an onboarding service
- Assisting Customer Success Agents with live technical queries
- Identify and document irregular system behaviors to developers/engineers (bug reports etc.)
- Identify and document feature requests to developers/engineers to improve current and new products.
- Assisting other departments in matters of product usage, technical queries from external partners, trainings etc.
- Participating in internal trainings and the training of new staff members
- Aiding in company-wide tasks and projects (such as translations, investigations etc.)
- Evaluate and process customer feedback for proactive enhancements or additions to our current assortment
- Contributing to the general success of the company by engaging in improvements
Requirements
- Has or acts on bachelor’s degree level
- Native-level of French, fluent English
- A technical, logical thought process – analytical
- Strong IT-skills and affinity
- A keen eye for detail
- Capable of working alone as well as in a team; proactive attitude
- Eagerness to learn about the company’s products and their capabilities.
- Great interpersonal and relationship-building skills.
- Customer service/B2B sales experience and a customer-centric attitude are beneficial
- Perseverance; Results & process oriented
Our client is an internationally operating company in the field of logistics and transportation in the Venray area.
The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience.
Responsibilities/Tasks
- You will operate with your team in an MBU way of working in line with the values and strategy.
- You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
- You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
- You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
- Actively call customers on overdue invoices and work on a solution to collect the overdues.
- You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
- Some more generic office tasks will be involved as well.
- Will participate or lead improvement activities which will impact the customer and drive efficiency.
Requirements
- MBO/HBO education (obtained through education or through work experience)
- Dutch native or near-native language skills; English excellent
- 2-3 years of work experience in a similar role (preferably B2B experience)
- Strong problem solving and anticipation skills
- Well-organised and good prioritizing tasks
- Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
- Strong team player
- Decisive, hands-on and a pro-active personality
- Available full time (working hours between 8.00 am and 6.00 pm)
- Excellent MSOffice, Excel and Outlook skills and experience with ERP
