Our client is one of the world’s largest suppliers of components to the biking industry. Are you a customer-focused professional who enjoys working in a close-knit team within an international environment? Are you looking for a challenging role with plenty of responsibility? Then this job might be for you!
Responsibilities/Tasks
As an Internal Sales Representative, you will be the first point of contact for your customers across Europe and manage your own client portfolio. You will build strong and long-lasting relationships and ensure smooth handling of the entire order process. You will coordinate all aspects in collaboration with our field sales team, finance department, and production sites worldwide.
- Serve as the primary point of contact for customers across Europe
- Manage and maintain your own portfolio of B2B clients
- Build and nurture long-term, trust-based customer relationships
- Ensure accurate and timely processing of customer orders from start to finish
- Coordinate the full order flow, working closely with the field sales team, finance department, and global production sites
- Proactively address customer inquiries, requests, and issues to ensure high satisfaction
- Monitor order status and logistics to ensure on-time delivery
- Maintain up-to-date records in CRM and other internal systems
- Support internal process improvements to enhance customer service efficiency
- Collaborate with cross-functional teams to deliver optimal customer solutions
Requirements
- Bachelor degree (obtained through education or working experience)
- Good command of the Dutch and English language
- A customer-oriented and communicative team player
- Experience with B2B relationships and managing order logistics is a plus
- A proactive and structured way of working
- MBO+ / HBO level of education and thinking
- Affinity with an international work environment
This is a hybrid role of 3 days in office per week at their offices in Nijkerk.
For one of our international clients in the Zoetermeer, we are looking for a Customer Care Agent for the Dutch market.
Responsibilities/Tasks
Based at our client’s European HQ in Zoetermeer, you will be the key contact person at their Customer Care Department for European customers. You will work closely together in the team with your colleagues and the second line of support; with sales and other departments. You report in this position to the Customer Care Team Leader.
As a Customer Care Agent, you are the “voice” and first point of contact for the company. Your duties include, but are not limited to, handling reactive incoming communications, while also proactively contributing to improve company and personal efficiency and customer satisfaction. You are also responsible for maintaining an expert knowledge about our company products and services, while providing vital insights of customer needs back into the company.
As a Customer Care Agent you are responsible for engaging and retaining a profitable relationship with the customers by:
- Answering incoming calls from potential and existing customers, resellers, distributors etc. and facilitating transferal of calls where necessary/applicable
- Processing incoming cases (emails, web2case or manually created)
- Liaise new account creation and updating customer master data
- Provide pre-sales advice for new purchase inquiries
- Provide quotations, order status updates and post-sales administration (invoices, delivery notes etc.)
- Allowing customers to be self-sufficient by providing access to and maintaining support centers and step-by-step guides
- Analyze customer enquiries and provide basic troubleshooting, where possible, and if necessary, involve the Application Specialists
- Guiding customers through the return/repair process, while cooperating with our Repair department to ensure fluid communication
- Contributing to the general success of the company by engaging in internal improvement projects/meetings
- Evaluate and process customer feedback for proactive enhancements or additions to our current assortment
- Aiding in company-wide tasks or projects (such as translations, investigations etc.)
Requirements
- Eagerness to learn about the company’s products and their specifications.
- Great interpersonal and relationship-building skills.
- Capable of working well alone as well as in a team
- Able to work under limited supervision with integrity, autonomy, initiative and independent judgment
- Customer service experience and a service-oriented attitude
- Some B2B sales experience is beneficial
- HBO level of education
- Native or near native Dutch, business fluent English skills and an additional language on top would be ideal.
Our client is an international company in the Rotterdam area in the health sector.
Responsibilities/Tasks
As a Customer Sales Executive you are an integral part of the Customer Service team. You will assist the department with reaching sales and retention targets, being in control of the daily workload and providing excellent service.
Your day-to-day:
- Providing excellent service (commercial and advice) to customers via phone, email, and chat (inbound).
- Providing product information and advice about multivitamins.
- Converting warm leads (starter kits) and retention calls for customers on subscriptions (outbound).
- Ensuring trust in products and brand.
Requirements
- Language skills:You are a fluent Dutch speaker (C1 level), and you’re professional in English too. If selected for a phone interview, the recruiter will speak with you in English.
- Experience: You have 2-4 years of experience in a customer-facing role (preferably B2C and outbound).
- Location:You live in the Randstad region.
- Multitasking: You can handle different tasks and systems well, ensuring that everything is carried out smoothly and efficiently.
- Interpersonal skills: You can connect with customers and teammates. We are looking for someone who can build good relationships.
- Results-oriented:You are someone who does everything he can to get things done and is motivated by achieving goals.
- Affinity: A passion for health, nutrition, and lifestyle is necessary.
Additional information
- Work-Life Balance: Option to work up to 50% remotely to accommodate individual preferences and needs.
- Open Company Culture: A workplace where employees collaborate, support one another, and communicate openly.
- CareerGrowth: Opportunities to learn, develop skills, and advance within an international scaling-up company.
- Diversityand Inclusion: A commitment to fostering a diverse workforce and an inclusive culture where all perspectives are valued.
- Health and Wellness: Benefits that prioritize physical and mental health, such as a wellness program and freshly served, nutritious lunches to promote well-being and energize employees.
- Global Presence: The chance to work with a company that operates on a global scale, offering diverse experiences and exposure to various markets.
- Fun at work:Regular company-wide events, parties, and team-building activities that foster positive working relationships. Opportunities to relax and enjoy downtime with colleagues to boost morale and teamwork.
Our client is a global supplier and manufacturer of optical networking equipment as well as a reseller of refurbished networking devices (routers & switches). They are looking for a Dutch Account Manager to join their team at their HQ in Almere, Flevoland.
You will be responsible for establishing new relationships and cultivating existing relationships with large and medium sized (multi country) prospects on behalf of our client.
Responsibilities/Tasks
- Responsible for sales of network equipment to new and existing customers (B2B)
- Build and maintain long term customer relationships
- Execute telephone prospecting campaigns into target markets to identify, qualify and cultivate new and existing sales opportunities
- Sales execution is done mostly over the phone and in our office
- Working together with other departments to ensure the top quality of your sales
- Attend training to build a growing knowledge of the product and customer satisfaction
Requirements
- Results-driven, High-Energy individual capable of leading prospects to the next step in the sales process
- Fluent English and Dutch, another European language is a plus (German, French, Italian).
- Excellent phone and written presence and superior interpersonal skills
- Strong work ethic and positive, professional attitude
- The ability to keep up in a fast-paced environment
- Experience in IT hardware/software sales is a plus
What’s in it for you
- Fast growing company with international colleagues.
- Multi-cultural and diverse environment with great colleagues.
- A young and dynamic work atmosphere where decisions are made fast.
- You will have a great variety of responsibilities and will be part of an innovative and market leader company.
- Hybrid working environment of 2 days in office per week (after the training period is completed)
- Very generous rewards, including base salary salary and monthly sales bonus.
- 26 paid holidays per year.
- 8% holiday pay allowance.
- Great location in Almere: offices with great views, bus stop 200m, private (free) parking.
- Excellent product, sales and market trainings.
- Defined contribution company pension plan.
- Fun after-work activities & social events.
Onze klant is een wereldwijde marktleider in het ontwerp en de productie van geavanceerde R&D-procesapparatuur voor de voedingsmiddelenindustrie. Met een sterke focus op innovatie en kwaliteit bieden zij op maat gemaakte oplossingen aan klanten over de hele wereld. Ter ondersteuning van hun groeiende internationale activiteiten zijn zij op zoek naar een bekwame en gemotiveerde Teamlead Electrical & Automation om het serviceteam in de regio Utrecht te versterken.
Key Responsibilities
Als Team Lead E&A ben je verantwoordelijk voor het coördineren van het team en ontwikkelen van elektrische en automatiseringsoplossingen binnen projecten. Je stuurt een team van hardware engineers en PLC-programmeurs aan, bewaakt de technische kwaliteit en zorgt voor een efficiënte uitvoering van projecten.
Daarnaast werk je zelf actief mee aan elektrisch ontwerp, advies en implementatie van besturingssystemen. Met jouw expertise en leiderschap til je zowel het team als onze technologie naar een hoger niveau.
Requirements
- HBO/WO in Elektrotechniek, Industriële Automatisering of Mechatronica.
- Minimaal 5-10 jaar ervaring als Electrical Hardware Engineer.
- Ervaring met industriële automatiseringsprojecten en machinebesturingen.
- Kennis van elektrische systemen en besturingstechniek.
- Bekend met normen zoals Machinerichtlijn, NEN 1010 en IEC 60204.
- Ervaring met projectplanning, budgetbeheer en communicatie met stakeholders.
- Pré: ervaring met LEAN, Six Sigma en industriële netwerken.
- Pré: ervaring in machinebouw, procesindustrie of high-tech sectoren.
- Pré: ervaring met buitenlands normen zoals CSA en UL
Welke competenties bezit je?
- Sterke analytische en probleemoplossende vaardigheden.
- Besluitvaardig en in staat om snel te schakelen bij technische uitdagingen.
- Leiderschap en coaching skills om een team van engineers en programmeurs aan te sturen.
- Communicatief sterk en in staat om technische informatie helder over te brengen.
- Proactief, resultaatgericht en in staat om processen te optimaliseren.
What’s in It for You
- Join a market leader in a dynamic and international work environment.
- Work with cutting-edge technology in the food processing sector.
- Opportunities for personal and professional growth.
- A diverse role combining engineering, travel, and customer interaction.
Our client is one of the world’s largest suppliers of components to the biking industry with a strong international presence. They are looking for a proactive IT Systeembeheerder to join their team in the Amersfoort area. This role is ideal for a tech-savvy professional with experience in IT support, IT infrastructure management, and system administration.
The IT Systems Administrator will provide hands-on support to team members, act as a technical trainer on new and existing solutions and thrive in a supportive and multicultural environment.
Responsibilities/Tasks
- Operation, monitoring, maintenance, and support of the IT infrastructure (Windows and Mac workstations, Active Directory, VoIP, etc.)
- Planning and procurement of hardware and software
- Setting up workstations: installation of computer hardware, operating systems and software, telephones, smartphones, etc
- User support for hardware and software issues via Helpdesk
- Participation in international IT projects
Requirements
- 2+ years of experience in IT Help desk, IT Support or System Administration; within an international environment
- Successfully completed vocational training as an IT, Computer Science or a related field
- Experience with Microsoft (Active Directory/Windows OS/Office 365) and willingness to learn new IT systems
- Knowledge in the areas of Network/VoIP is an advantage
- Strong communication and teamwork skills
- Very good language skills in Dutch and English
- Proactive, structured and organized approach to daily tasks
- Motivation to support other employees
- Ability to travel occasionally
Our client is one of the world’s largest suppliers of components to the biking industry with a strong international presence. They are looking for a proactive IT System Administrator to join their team in the Amersfoort area. This role is ideal for a tech-savvy professional with experience in IT support, IT infrastructure management, and system administration.
The IT Systems Administrator will provide hands-on support to team members, act as a technical trainer on new and existing solutions and thrive in a supportive and multicultural environment.
Responsibilities/Tasks
- Operation, monitoring, maintenance, and support of the IT infrastructure (Windows and Mac workstations, Active Directory, VoIP, etc.)
- Planning and procurement of hardware and software
- Setting up workstations: installation of computer hardware, operating systems and software, telephones, smartphones, etc
- User support for hardware and software issues via Helpdesk
- Participation in international IT projects
Requirements
- 2+ years of experience in IT Help desk, IT Support or System Administration; within an international environment
- Successfully completed vocational training as an IT, Computer Science or a related field
- Experience with Microsoft (Active Directory/Windows OS/Office 365) and willingness to learn new IT systems
- Knowledge in the areas of Network/VoIP is an advantage
- Strong communication and teamwork skills
- Very good language skills in Dutch and English
- Proactive, structured and organized approach to daily tasks
- Motivation to support other employees
- Ability to travel occasionally
