Customer Success Specialist – German – Rotterdam

Our client is an international company based in Rotterdam, specializing in health care products.

As a Customer Success Representative you are an integral part of the Customer Service team. You will assist the department with reaching sales and retention targets, being in control of the daily workload and providing excellent service.

Responsibilities/Tasks

  • Providing excellent service (commercial and advice) to customers via phone, email, and chat (inbound).
  • Providing product information and advice about our multivitamins.
  • Converting warm leads (starter kits) and retention calls for customers on our subscriptions (outbound).
  • Ensuring trust in our products and our brand.

Requirements

  • Language skills:You are a fluent German speaker (C1 level), and you’re professional in English too. If selected for a phone interview, the recruiter will speak with you in English.
  • Experience: You have 2-4 years of experience in a customer-facing role (preferably B2C and outbound).
  • Location:You live in the Randstad region.
  • Multitasking: You can handle different tasks and systems well, ensuring that everything is carried out smoothly and efficiently.
  • Interpersonal skills: You can connect with customers and teammates. We are looking for someone who can build good relationships.
  • Results-oriented:You are someone who does everything he can to get things done and is motivated by achieving goals.
  • Affinity: A passion for health, nutrition, and lifestyle is necessary.

Additional information

  • Work-Life Balance: Option to work up to 50% remotely to accommodate individual preferences and needs.
  • Open Company Culture: A workplace where employees collaborate, support one another, and communicate openly.
  • CareerGrowth: Opportunities to learn, develop skills, and advance within an international scaling-up company.
  • Diversityand Inclusion: A commitment to fostering a diverse workforce and an inclusive culture where all perspectives are valued.
  • Health and Wellness: Benefits that prioritize physical and mental health, such as a wellness program and freshly served, nutritious lunches to promote well-being and energize employees.
  • Global Presence: The chance to work with a company that operates on a global scale, offering diverse experiences and exposure to various markets.
  • Fun at work:Regular company-wide events, parties, and team-building activities that foster positive working relationships. Opportunities to relax and enjoy downtime with colleagues to boost morale and teamwork.

Inside Sales Coordinator – German or Dutch – North-Holland

Our client is an international distributor of raw material to various industries such as the agro business, pharmaceutical and food industry based in the area of Enkhuizen (North-Holland). They are looking for a motivated Inside Sales Coordinator for the DACH market.

Responsibilities/Tasks

As an Inside Sales Coordinator, you are a crucial link in the sales team, and with a good dose of eagerness to learn, you gain insight into the entire process. You support the sales activities of the Account and Product Managers, and with sharp analytical skills, you coordinate the purchasing and sales, identify commercial opportunities, and monitor delivery times.

  • Right hand of the sales team in planning purchasing and sales, and managing inventory.
  • Processing and managing purchase and sales orders, and monitoring delivery times.
  • Providing excellent service and customized solutions to new and existing customers.
  • Collaborating with internal departments such as logistics and finance to ensure smooth execution of sales activities.
  • Contributing to the development and implementation of sales strategies.
  • Analyzing sales data and market trends to identify growth opportunities.
  • Ensuring compliance with company guidelines and quality standards.

Requirements

  • A valid driver’s license is required.
  • Fluent in English and Dutch (verbally and in written) and/or (near) native level of German.
  • HBO level education or similar work experience.
  • Excellent communication and interpersonal skills.
  • Understanding of market dynamics and a proactive analytical working attitude.
  • Ability to multitask and prioritize.
  • Team player with a customer-oriented mindset and attention to detail.
  • Experience with SAP and Excel is a plus.

Additional information

  • A challenging role in an internationally operating organization, where no day is the same, the work never stops, but we do finish at 5:00 PM.
  • Opportunities for professional development and growth through internal and external training.
  • Participation in our additional commission scheme on top of a good salary, and travel expenses reimbursement.
  • An extra benefit is the premium-free pension. The company pays your entire premium, giving you extra salary.
  • Great team, team activities, green area and parking space

Sales Accelerator – English – Nijmegen

Our client is an international leader in global IT field. They are looking for a self-motivated, proactive go getter to work as their Sales Accelerator. You will become a pivotal part of a very vibrant and successful international team.

Responsibilities/Tasks

The Sales Accelerator ensures smooth and efficient day-to-day operations by offering administrative and organizational support. The Sales Accelerator is responsible for aligning the daily operations internally across departments and handling customer contact when needed.

In a nutshell, you will be supporting the account managers by:

  • Handling and managing contracts
  • Handling and managing sales orders
  • Building and managing relationships with clients
  • Providing the best customer service possible
  • Researching trade routes, pricing trends, and global developments that could impact business opportunities

Every day will be different but some of your daily tasks will include:

  • You identify customers’ needs and map these against the entire hardware and services portfolio
  • You work on building or maintaining relationships with clients
  • You enter sales and purchase orders in the ERP tool
  • You elaborate sales proposals based on customers’ requests for products and/or services
  • You onboard new clients (e.g. adding the company information to our internal ERP tools)
  • You act as the liaison between the customer and internal departments
  • You follow sales operations processes and make suggestions for improvement
  • You will actively research trade routes, pricing trends, and global developments that could impact business opportunities

Requirements

  • You have a bachelor’s degree in a related field
  • You have 2 to 4 years of experience as part of a sales or customer service team
  • You write and speak English fluently. Other languages are always a plus
  • You are proactive (toward clients and your colleagues) to provide help when and where needed
  • You are business and solutions-minded
  • You are detail-oriented and strive to do things right
  • You have solid planning and organizational skills
  • You feel comfortable within a fast-moving international environment

Additional information

  • Laptop and a cell phone
  • Potential to quickly grow within the company
  • Complete and ongoing training from the start
  • International feel in a multi-cultural team across several countries
  • Opportunity to participate in an amazing adventure that starts now and hopefully never ends.

Customer Sales Executive – Dutch – Rotterdam

Our client is an international company in the Rotterdam area in the health sector.

Responsibilities/Tasks

As a Customer Sales Executive you are an integral part of the Customer Service team. You will assist the department with reaching sales and retention targets, being in control of the daily workload and providing excellent service.

Your day-to-day:

  • Providing excellent service (commercial and advice) to customers via phone, email, and chat (inbound).
  • Providing product information and advice about multivitamins.
  • Converting warm leads (starter kits) and retention calls for customers on subscriptions (outbound).
  • Ensuring trust in products and brand.

Requirements

  • Language skills:You are a fluent Dutch speaker (C1 level), and you’re professional in English too. If selected for a phone interview, the recruiter will speak with you in English.
  • Experience: You have 2-4 years of experience in a customer-facing role (preferably B2C and outbound).
  • Location:You live in the Randstad region.
  • Multitasking: You can handle different tasks and systems well, ensuring that everything is carried out smoothly and efficiently.
  • Interpersonal skills: You can connect with customers and teammates. We are looking for someone who can build good relationships.
  • Results-oriented:You are someone who does everything he can to get things done and is motivated by achieving goals.
  • Affinity: A passion for health, nutrition, and lifestyle is necessary.

Additional information

  • Work-Life Balance: Option to work up to 50% remotely to accommodate individual preferences and needs.
  • Open Company Culture: A workplace where employees collaborate, support one another, and communicate openly.
  • CareerGrowth: Opportunities to learn, develop skills, and advance within an international scaling-up company.
  • Diversityand Inclusion: A commitment to fostering a diverse workforce and an inclusive culture where all perspectives are valued.
  • Health and Wellness: Benefits that prioritize physical and mental health, such as a wellness program and freshly served, nutritious lunches to promote well-being and energize employees.
  • Global Presence: The chance to work with a company that operates on a global scale, offering diverse experiences and exposure to various markets.
  • Fun at work:Regular company-wide events, parties, and team-building activities that foster positive working relationships. Opportunities to relax and enjoy downtime with colleagues to boost morale and teamwork.