Back Office Representative - English - Nijmegen area
Are you an organized and detail-oriented professional looking for a dynamic role in operations? Our client, an international company based in Nijmegen, is seeking a Back Office Representative / Operations Accelerator to support and streamline their daily processes. This position plays a key role in ensuring smooth internal operations, effective coordination between departments, and customer interactions.
Responsibilities/Tasks
Planning and organizing shipments:
- Arrange transportation for outgoing shipments
- Prepare and manage transport documentation
- Validate sales orders and ensure compliance with internal processes
Coordination between departments:
- Act as a key liaison between operations and sales teams
- Ensure smooth communication and alignment across departments
- Optimize workflows for greater efficiency
Shipment monitoring:
- Oversee incoming and outgoing shipments
- Collaborate with logistics partners to resolve any issues
- Ensure timely and accurate delivery of orders
Managing returns (RMA):
- Handle return and repair requests from customers and suppliers
- Ensure an efficient and customer-friendly return process
- Maintain accurate records of return transactions
Administrative tasks:
- Prepare reports and finalize necessary documentation
- Maintain and update internal systems with relevant data
- Support general operational administration as needed
Requirements
- Associate degree (MBO) in any field
- 1-2 years of experience in an administrative or operations role
- Strong written and verbal communication skills in English; additional languages are a plus
- Highly organized, detail-oriented, and able to multitask in a fast-paced environment
- A proactive team player with a strong sense of responsibility and a customer-focused mindset
- HSM sponsorship is not available for this position. Applicants must be eligible to work in the Netherlands without requiring visa sponsorship.
Additional information
- A permanent contract from the start
- Hybrid model of 3 days per week in office
- A growth path with the potential to quickly grow in responsibilities.
- An attractive pension plan; the premium percentage for the pension plan is 15% and the employee/employer split is 50/50
- Complete and ongoing training from the start
- International feel in a multicultural team across several countries
- An exciting workplace that includes among other perks a company gym, a free weekly group professional trainer on site, and an attractive company lunch plan.
- Participating in a team full of energy, positivity, and fun (it can be quite competitive during our team and company events.
