Customer Support Representative - UK Markets - Amersfoort
Our international client who are leaders in the world of leading technology are searching for an excellent Customer Support Representative for their UK markets.
The successful candidate will be detail oriented, be able to multitask, be proactive, have good computer skills and be open to learning new processes. This job also demands flexibility, reliability, ability to prioritise and the skills to interact with people at all levels and in a team environment.
The position of Customer Support is a sales and support position within a technical environment handling sales and general technical issues.
Responsibilities/Tasks
Develop and maintain close relationships with resellers
Develop technical knowledge and understanding of the audiovisual market
Work closely with (field) management and sales team
Provide excellent customer service
Support of all company products
Issue and follow-up on quotations
Handle customer requests
Ensure database accuracy
Participate in lunches and/ or dinners with customers
Assist in resolving minor client issues
Utilize marketing tools such as website, catalog and price guide
Know sales policies and procedures and reseller pricing levels
Requirements
2 years of experience in a B2B customer service department
Technically literate or have affinity with technical products
Native-level English speaker with excellent verbal and written communication skills
Initiative, adaptability, representative and professional attitude
Strong attention to details, highly organized, computer literate
Ability to prioritize tasks and requests
Ability to work well in a fast-paced professional office environment
