For an international client in the Utrecht area, we are looking for a (junior) Credit Collector with fluent German language skills.
Responsibilities/Tasks
In this role, you will be responsible for managing and recovering outstanding payments from German-speaking clients. You will work closely with other internal departments to ensure timely collection of debts and the maintenance of strong customer relationships. Your contributions will directly support the company's cash flow and overall financial health.
Key Responsibilities:
Credit Control & Collections: Proactively manage and follow up on overdue accounts from German-speaking clients via phone, email, and written correspondence to ensure timely payment.
Customer Relationship Management: Serve as the main point of contact for customers regarding overdue invoices, payment disputes, and account inquiries, maintaining a professional and customer-focused approach.
Account Reconciliation: Monitor and review customer accounts, ensuring that all relevant records are up-to-date and that discrepancies are promptly resolved.
Reporting & Documentation: Maintain accurate records of all communications with customers and update internal systems (e.g., ERP, CRM) to reflect the current status of accounts.
Collaboration: Work closely with Sales, Customer Service, and other teams to address customer concerns and resolve any issues that may affect payment collection.
Requirements
Education & Experience:
A degree in Business, Finance, or a related field is preferred but not mandatory.
Proven experience in an administrative work environment, or within credit control, debt collection, or accounts receivable, ideally in an international environment.
Language Skills:
Native or near-native proficiency in German (both written and spoken) is essential.
Proficiency in English (both written and spoken); additional languages are a plus.
Skills & Competencies:
Strong communication skills, with the ability to professionally handle difficult situations.
Excellent organizational and time-management skills, with the ability to manage multiple accounts and priorities simultaneously.
High attention to detail and accuracy in record-keeping and reporting.
Ability to work independently and proactively, while being part of a global team.
Familiarity with ERP systems and MS Office tools (Excel, Word, Outlook).
*Applicants must have valid Dutch working visa (no sponsorship, HSM or Orientation Year visa not applicable)*
