Customer Support Representative - German - Rotterdam
Our client is the worldwide market leader in a fast-growing niche: producing and supplying nutritional supplements
Responsibilities/Tasks
Are you a fluent German speaker and do you have affinity with food, health and nutritional supplements? Are you looking for a position where you need both a service-oriented and a commercial attitude? And do you enjoy being part of a fast-growing international organization?
Ensure the CS team solves 95% of the customer issues.
Meet the operational and commercial (annual) goals, including monitoring progress on the KPIs.
Ensure and improve the satisfaction on supplement and intake questions, measured during service calls.
Take an active role in reaching desired level of team happiness, based on outcomes of our employee satisfaction tool.
Identify with the company values and be responsible, be an example for entire team, stimulate open feedback and discussion in the team in a safe set up, be positive & enthusiastic.
Recognize bottlenecks (work processes, systems), report them in a structured way and proactively work on solving the issues
In short, a fantastic, challenging job in which you can make a major impact on our Customer Service department.
Requirements
Fluent in the German language
Have work experience in the field of a customer service;
Have affinity with health and nutritional supplements;
Are communicative and service-oriented;
Are commercial savvy, flexible, stress-resistant and problem-solving;
Are proactive, a real team player, positive, motivating, pragmatic go-getter and enthusiastic.
