We are hiring a Customer Service Representative to provide advice and support to customers from the dental industry, go above and beyond customer expectations and provide an outstanding customer service experience. This role handles a complex variety of tasks, the main accountabilities involve:
Responsibilities/Tasks
Being responsible for different aspects of order management (processing, monitoring, follow-up)
Communication with vendors and third-party service providers to ensure that orders are placed correctly and on time
Communicating with customers regarding order status updates
Providing additional information regarding products, additional services, and similar
Resolve any potential customer issues and troubleshooting problems, provide appropriate solutions
Processing returns or exchanges based on customer requests or company policies
Establishing and managing positive relationships with customers
Updating customer records and maintaining several CRM systems
Working in collaboration with other departments
Follow company procedures, guidelines, and policies
Requirements
Most important experience and qualifications:
Previous customer service experience is desired (ideally from a medical or similar environment)
Advanced proficiency in English and German language
Proficient computer skills including the MS Office Package
Working knowledge of customer relationship management (CRM) tools is considered an advantage
Personal Trait profile:
Excellent communication skills and high-quality service orientation
The ability to manage multiple responsibilities
Strong analytical and problem-solving skills
Driven personality with a high sense of responsibility
High levels of motivation and enthusiasm for working in the dental industry
