Account Coordinator - French/Spanish - Amersfoort area
The Account Coordinator coordinates day-to-day relationships with a dedicated customer base in a multilingual B2B environment. It is a 'spider in the web' position where you work closely together with colleagues around the world giving the best possible service to the customer base. A genuinely dynamic position in an outstanding international organization with plenty of opportunity to grow.
Team up with shipping locations, Sales, Finance, and other colleagues to provide a high level of customer service
Represent the company towards the customer and represent the customer inside the organization
Develop and maintain close business relationships with customer contacts
Act as the primary contact for your own customer base. Responsible for Order Management: schedule, confirm and monitor sales orders in close cooperation with production locations in Europe, USA and Asia.
Provide information in response to inquiries about products, sales orders, lead times, shipments and services
Do time-critical sample follow-up to ensure customer requirements are met consistently
Pro-actively follow up on customer issues
Manage customer credit situations and order blocks when a credit limit is reached
Support customer setup activities in all aspects. Maintain the accuracy of customer account data at all times
Assist colleagues during absences and in the peak season
Handle and resolve complaints according to our Quality Procedures and help avoid reoccurrence
Initiate credit and debit notes
Actively participate in project teams
Requirements
Bachelor degree education
Excellent written and spoken English language skills and proficiency in French and/or Spanish
Strong organizing and problem-solving skills
Good communication and intercultural skills
Detail oriented with strong administrative follow-up and follow-through
Self-motivated, flexible, and proactive with a strong work ethic
Experience within an international customer service environment
Ability to cope with deadlines and changing workloads
