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Customer Care Associate - German - Leiden Area

Responsibilities/Tasks

The Customer Care Associate is responsible for taking good care of the customer's base. Therefore, the Associate needs to be service-oriented and use his/her analytical thinking skills to provide a high level of service to customers across different vertical markets. In this role, success will be evaluated by building solid relations with external customers and internal teams.

  • Customer & Product Support
  • Troubleshoot logistic, product and procedural issues
  • Act as a customer advocate to ensure timely delivery and engage in customer complaint process
  • Complaint handling
  • Actively participate with Client Services team to improve processes and efficiency utilizing ACE tools
  • Add value to internal and external customers
  • Order Support
  • Purchase Order/Contract review; order qualification; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments
  • Phone support - field inbound calls regarding customer inquiries and orders
  • Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
  • Proactive Outbound Follow Up Communication for new customer after they placed their first order
  • Lead qualification and follow up with Sales
  • Quote Management
  • Account Set Up & Management relating to
  • Customer Relationship Management & ERP database maintenance
  • Coordinate with Sales and customer to enter appropriate account information
  • Return Materials Authorization for post-sale services
  • Complete projects with little supervision and/or direction

Requirements

  • Bachelor's degree in Business or related field
  • Fluency in German and English is a must.
  • Professional written and verbal English & German communication skills are required to clearly convey ideas, information, and concepts
  • Experience with an ERP/CRM database and superior attention to detail to accurately input data and navigate a database are required
  • Experience working with international customers
  • Ability and desire to learn client base and industries
  • Ability and desire to succeed in a cross-functional working environment required
Application
Legal Status

Without a valid working permit, it will be challenging for us to introduce you to our clients. Abroad Experience Recruitment recruits for companies who only accept candidates with a valid work permit and our agency does not offer the service to apply for work permits for candidates. Learn more about this

Capabilities

Job Sector
Availability

Comments

Please include any relevant information such as salary indication, notice period (if currently employed) and work permit status (if applicable).
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