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Order Management Specialist - German - Amsterdam Area

The Order Management Specialist is the internal point of contact for customers and works closely with Sales Force, Finance, Purchasing and Supply Chain departments, building and maintaining professional relationships with our customers. He/she manages the customer order in such a way that an optimal balance between customer requirements and the company's capabilities can be achieved.

The target is to ensure outstanding service standards and maintain high customer satisfaction.

Responsibilities/Tasks

  • Overall responsibility for processing and tracking of customer orders, including relevant purchase orders
  • Responsible for LLE (Long term supplier declaration)
  • Manage administration of stock agreements (levels in system are set by planning)
  • Maintain sustainable relationships of trust through open and interactive communication with other departments, Sales Reps as well as with Customers
  • Manage the assigned orders End to End with little support & guidance from Team Leader
  • Provide accurate, valid and complete information according to agreed CS - standards.
  • Identify and assess customers' needs and deadlines to achieve satisfaction
  • Maintain product as well as industry knowledge
  • Follow company policies, Order Management - procedures and work instructions
  • Take part in action plans & strategic plans
  • Monitor forecasts & demands and report changes to Purchasing/Planning
  • Ability to calculate Stock Agreement Levels and Replenishment with support from Purchasing
  • Responsible for all complaints of administrative nature (Wrong pricing, wrong slit width, wrong material supplied, ...)

Requirements

  • Successfully completed development tracker
  • Ability to work independently
  • Ability to multi-task, prioritise, and manage time efficiently
  • Excellent administrative skills
  • Excellent communication skills, both verbal and written
  • Good English and German language skills.
  • Customer focused/service minded
  • Proactive and hands on
  • Approachable
  • Stress resistance
  • Familiar with quality policy according to the ISO 9000-2000 standard.
Application
Legal Status

Without a valid working permit, it will be challenging for us to introduce you to our clients. Abroad Experience Recruitment recruits for companies who only accept candidates with a valid work permit and our agency does not offer the service to apply for work permits for candidates. Learn more about this

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Job Sector
Availability

Comments

Please include any relevant information such as salary indication, notice period (if currently employed) and work permit status (if applicable).
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Please note: All applicants will be considered for employment opportunities without attention to age, race, color, religion, sexual orientation, gender, nationality or disability status.

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You can also contact us via..

+31 (0)33 479 30 95

abroad@abroad-experience.com