Customer Order Management Rep - English+ - Rotterdam
This is a job opportunity as Customer Order Management Representative with an IT-company in Rotterdam. In this role you will work with all levels of Sales, Legal, Finance and Customer Support to process customer orders and/or change orders from quote to entitlement, and ultimately ensure great customer experience.
Creates system-generated quotations as required by the field Sales organization
Receives customer purchase orders and reviews them for completeness and accuracy which includes product configuration and verifying terms and prices according to contracts.
Makes direct contact with Sales Representatives and/or customers to resolve any order related issues.
Books orders into the order management system in a timely and accurate manner and ensure proper invoicing Ensure accuracy with existing license configuration details.
Ensure and validate that customer's license requirements fall within expected compliance expectations.
Generate control codes/license files to entitle products to customers.
Ensures high levels of customer satisfaction through prompt and courteous communication of open and closed order status.
Works closely with and supports the sales team.
Proficient speaking and writing skills in English
Excellent in any of the following languages: French/German/Italian/Dutch/Polish
Very good communication skills
Experience with an ERP system
Previous experience in the field of order management and/or account management experience
Proven customer-centric mentality with strong attention to detail