The Technical Customer Support Specialist is responsible for providing exceptional product- and customer support to healthcare professionals.
Responsibilities/Tasks
This role within the Dental Digital department focuses on providing operational and customer support to Dental professionals. The successful candidate will be responsible for initial processing and assessment of digital orthodontic cases and related technical support.
Primary duties:
Scheduling technical follow up with doctors
Support customers by phone and emails (CRM)
Onboarding new doctors remotely
Assisting the field Dental Technical Specialist teams in case of peaks/necessity
Providing technical support (software & web) for products in our digital portfolio
Requirements
Minimum of 3 years' experience in technical support and/or customer service, preferable with prior experience within the dental/orthodontic industry
Previous experience in a similar role including clear aligners, I/O scanners and digital dentistry preferred.
Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools). Strong ability to understand and deliver on technical user requirements.
Proactive, self-sufficient, with a strong team-oriented mindset
