Main Tasks:

• Perform collection activities via telephone and emails.
• Help to clean up an old portfolio of DACH customers.
• Administer and monitor overdue payments within company guidelines and procedures.
• Interact daily with internal and external stakeholders, including the management team, finance, sales and customers.
• Ensure that customer details and account information is up to date.
• Handle client queries and solve any issues in order to create good relationships.
• Coordinate and monitor payment plan proposals.
• Work together with the Credit Risk team when required.

Requirements

• 2-3 years experience in customer service and/or customer account management
• Must be native or very fluent in German
• Good communication skills in English
• Excellent phone voice and skills
• Reliable, self-motivated and pro-active in finding solutions
• Independent and responsible worker
• Flexible (in working hours and jobs that are assigned)
• Ability to operate computer systems with accuracy and efficiency (Excel, CRM, Oracle etc.)
• Stress resistant and ability to prioritize
• Accurate and clear in your work ethic
• Excellent team player