Strategic Account Management: Act as the main point of contact in all matters relating to client concerns and needs; build and strengthen client relationships; maintain accurate client records, keeping track of contract updates and renewals; work with internal teams to develop strategic marketing plans and ensure KPIs are being met; manages and monitors the budget based on consistency and continuity.
Business & Propositions Development: Participates in proposal writing for existing and new accounts to ensure expectations will be set-up in a realistic way.
Account onboarding: Identifies and analyses required results, based on defined scope, quality criteria, lead time and calculation; sets up and prepares initiation of account onboarding projects, in line with the overall strategy and policies. Develops a standard way of managing account onboarding based on agile project management standards
Account Closure:Evaluates and closes accounts, identifies and analyses lessons learned, measures the impact of the account, archives account documents, in accordance with relevant stakeholders.
Optimization: (Co)Develops, implements, optimizes and/or continuously improves work processes, techniques and systems. Ensures implementation of changes and improvements, as well as the transfer and retention of knowledge within the organization.
Network and Stakeholder Management:Builds and maintains a network of internal and external stakeholders/partners and identifies and acts upon high-level trends and opportunities within the network.
Management Information: Provides management with insights regarding quantitative and qualitative developments of accounts.
Risk Management and reporting: reports to senior management about the progress and risks of accounts. Makes detailed risk registers and pro-actively manages risks.
Specific Responsibilities:
Leads existing and new accounts.
Introduce account management best practices.
Provides programmatic leadership and overall performance management for specific PSS related accounts.
Ensures timely resolution and communication of performance deficiencies and complaints.
Ensures development, integration, implementation, and collaboration regarding system processes and tools essential to business success.
Leads reviews and analyses as requested by clients and external/internal stakeholders
Manages and cultivates existing relationships with funders to secure and expand recurring revenue streams.
Oversee and monitor the fulfilment of requests.
Requirements
Experienced account manager, business administration or other relevant studies.
Excellent communication with strong sense of customer service.
Fluency in English is required, French is a plus.
Experience in the Health/Pharmaceuticals sector.
Behavioral components:
Ability to communicate in clear language and to adjust one's use of language to the audience's level.
Ability to develop and maintain relations, alliances and coalitions within and outside the organization and to use them in order to obtain information, support and cooperation.
Drive and determination to meet short and long-term goals.
