The Technical Solutions Manager is a hybrid role that combines advanced technical support, AV control programming, system design, and on-site commissioning expertise. This position supports customers throughout the lifecycle of strategic AV projects – from pre-sales design and validation to field deployment, troubleshooting, and product feedback. The role requires strong technical knowledge, excellent communication skills, and hands-on experience in commissioning AV control systems in the field.

Responsibilities/Tasks

Technical Support & Control Applications

• Provide both remote and on-site support for AV control systems, assisting with design, configuration, and troubleshooting.
• Diagnose issues related to control software, AV hardware communication (RS232, TCP/IP), and third-party device integration.
• Guide customers through system setup and resolve anomalies in software or hardware operation.

System Design & Pre-Sales Engineering

• Collaborate with Project Consulting Managers and Technical Managers on large-scale AV system designs, tenders, and proposals.
• Validate technical feasibility and compliance with customer requirements.
• Create alternative designs to competitive solutions.

Field Commissioning

• Travel to customer sites to perform system commissioning, validation, and troubleshooting.
• Ensure proper integration and functionality of AV control systems during final deployment.
• Provide hands-on support and training to clients.

Post-Sales & Product Feedback

• Evaluate project outcomes and provide feedback to sales and technical teams.
• Inform product improvement needs to the Product & Development team based on field experience and tender requirements.
• Maintain awareness of certifications and specifications relevant to AV control systems.

Requirements

Technical Expertise

• Strong knowledge of Microsoft Windows OS (servers, registry, DLLs), SQL databases.
• Solid understanding of networking (TCP/IP, Ethernet, IP addressing, NAT, routers).
• Proficiency in Python 3 programming.
• Familiarity with communication protocols (RS232/RS422, infrared).
• Experience with AV system integration and control platforms (Extron, AMX, Crestron).

Communication & Reporting

• Fluent in English, with excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Methodical troubleshooting skills and attention to detail.
• Regular reporting on project status using internal tools.
• Able to work on secure sites.

Education & Experience

• Bachelor’s degree in Electrical Engineering, Computer Science, or a related field.
• Proven experience in AV technical support, system design, and field commissioning of AV control systems.