Our client has been making an important contribution to dry cargo inland waterway logistics since 1935. Every day, at least 200 vessels are operating in Europe on behalf of our client. This makes them the largest cooperative charterer active in European inland shipping. Each year, the vessels transport over 14 million tons of cargo across European waterways. Sustainability, collaboration within the logistics chain, member involvement, transparency, and digitalization are key priorities.
Responsibilities/Tasks
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You optimally allocate member-owned inland vessels, supplemented with vessels from the open market, mainly along the North-South axis (Benelux and France). You understand the wishes of both members and customers and translate these into optimally executed inland waterway transports.
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You are the regular point of contact for your customers and ensure the complete administrative processing of the transports.
Requirements
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You are customer-oriented, strong in planning and coordinating, and possess good communication and negotiation skills.
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Good command of Dutch and French, both spoken and written.
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Higher professional (HBO) working and thinking level, with affinity for the maritime or logistics sector.
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You work independently and accurately but are also a true team player.
Additional information
In addition to a stable and pleasant working environment within a small and close-knit team, we offer you an attractive salary package, training opportunities, and a pension scheme.
Our client is an international company based in Rotterdam, specializing in health care products.
As a Customer Support Team Lead, you’ll play a dual role, part team leader, part customer success expert. You’ll empower your team to deliver exceptional service and commercial results, while staying closely connected to customers yourself. You’ll oversee performance, guide daily operations, and foster a culture of collaboration, learning, and customer-first thinking. Your leadership and hands-on approach will be key in shaping the customer experience, improving team efficiency, and driving retention and sales. You will lead a team of 7-10 dedicated Customer Service Representatives for the DACH region while actively engaging with customers.
Responsibilities/Tasks
- Lead and support a team of Customer Service Representatives, providing coaching, feedback, and motivation to achieve individual and team KPIs.
- Handle customer interactions via phone, email, and chat to stay close to the customer experience and lead by example.
- Monitor and analyze performance metrics to identify trends, challenges, and opportunities for improvement.
- Coordinate daily operations, ensuring workload balance, quality standards, and seamless execution of inbound and outbound activities.
- Drive sales and retention initiatives, supporting customers through personalized advice and proactive outreach.
- Collaborate cross-functionally with Marketing, Product, and Operations teams to ensure customer insights inform broader company strategies.
- Contribute to process improvements, trainings and initiatives that elevate the overall CS experience.
Requirements
- Language skills: Fluent in German (C1) and professional in English.
- Experience: 4-6 years in Customer Service or inside sales, ideally with experience mentoring or coordinating a small team.
- Leadership mindset: You’re proactive, structured, You inspire and organize others, balancing empathy with accountability.
- Customer-centric: You naturally build trust and meaningful relationships, both with customers and your team.
- Organizational skills: You’re structured, proactive, and thrive in a dynamic, international environment.
- Results-driven: You combine empathy with a commercial mindset and know how to deliver impact.
- Affinity: A genuine interest in health, nutrition, and lifestyle.
What they offer:
- Work-Life Balance: Option to work up to 50% remotely to accommodate individual preferences and needs.
- Open Company Culture: A workplace where employees collaborate, support one another, and communicate openly.
- Career Growth: Opportunities to learn, develop skills, and advance within an international scaling-up company.
- Diversity and Inclusion: A commitment to fostering a diverse workforce and an inclusive culture where all perspectives are valued.
- Health and Wellness: Benefits that prioritize physical and mental health, such as a wellness program and freshly served, nutritious lunches to promote well-being and energize employees.
- Global Presence: The chance to work with a company that operates on a global scale, offering diverse experiences and exposure to various markets.
- Fun at work: Regular company-wide events, parties, and team-building activities that foster positive working relationships. Opportunities to relax and enjoy downtime with colleagues to boost morale and teamwork.
Our client is an international company based in Rotterdam, specializing in health care products.
As a Customer Success Representative you are an integral part of the Customer Service team. You will assist the department with reaching sales and retention targets, being in control of the daily workload and providing excellent service.
Responsibilities/Tasks
- Providing excellent service (commercial and advice) to customers via phone, email, and chat (inbound).
- Providing product information and advice about our multivitamins.
- Converting warm leads (starter kits) and retention calls for customers on our subscriptions (outbound).
- Ensuring trust in our products and our brand.
Requirements
- Language skills:You are a fluent German speaker (C1 level), and you’re professional in English too. If selected for a phone interview, the recruiter will speak with you in English.
- Experience: You have 2-4 years of experience in a customer-facing role (preferably B2C and outbound).
- Location:You live in the Randstad region.
- Multitasking: You can handle different tasks and systems well, ensuring that everything is carried out smoothly and efficiently.
- Interpersonal skills: You can connect with customers and teammates. We are looking for someone who can build good relationships.
- Results-oriented:You are someone who does everything he can to get things done and is motivated by achieving goals.
- Affinity: A passion for health, nutrition, and lifestyle is necessary.
Additional information
- Work-Life Balance: Option to work up to 50% remotely to accommodate individual preferences and needs.
- Open Company Culture: A workplace where employees collaborate, support one another, and communicate openly.
- CareerGrowth: Opportunities to learn, develop skills, and advance within an international scaling-up company.
- Diversity and Inclusion: A commitment to fostering a diverse workforce and an inclusive culture where all perspectives are valued.
- Health and Wellness: Benefits that prioritize physical and mental health, such as a wellness program and freshly served, nutritious lunches to promote well-being and energize employees.
- Global Presence: The chance to work with a company that operates on a global scale, offering diverse experiences and exposure to various markets.
- Fun at work:Regular company-wide events, parties, and team-building activities that foster positive working relationships. Opportunities to relax and enjoy downtime with colleagues to boost morale and teamwork.
Our client is an innovative technology company that develops powerful, behind-the-scenes technologies that help organizations transform how they work.
As a Presales Specialist, you will be instrumental in driving the technical sales process. Your role will involve crafting tailored solutions, delivering compelling demonstrations, and articulating the value of our data platform to prospective clients. You’ll work closely with sales teams, product experts, and customers to ensure successful engagements and contribute to business growth.
Main Tasks
- Design and deliver customized solutions using MarkLogic and Semaphore, including live demos and proof-of-value workshops.
- Respond to RFPs and create persuasive technical proposals that highlight the unique strengths of our platform in the client’s context.
- Collaborate with engineering and product teams to align solutions with customer needs and provide feedback for continuous improvement.
- Stay informed on industry trends, competitor offerings, and emerging technologies to enhance proposals and differentiate our solutions.
- Support the sales cycle with deep technical expertise from initial qualification through to deal closure.
Requirements
- Solid technical background in data platforms, databases, or enterprise software.
- Experience with JavaScript and Python.
- Experience with Xquery or SparQL language would be a plus.
- Strong communication and presentation skills, with the ability to convey complex ideas to both technical and non-technical audiences.
- Initial experience in presales, solution architecture, or technical consulting.
- Bachelor’s degree in computer science, Engineering, or a related field (advanced degree is a plus).
- Proven ability to work collaboratively in cross-functional teams and manage multiple priorities in a fast-paced environment.
- Fluency in Dutch and English is required; additional European languages are a plus.
What they offer:
- Competitve salary with commission scheme
- Flexible hybrid working environment
- 24 vacation days annually
- Birthday day off
- Community Service time off
- International Women’s Day – official holiday
- Pension Plan
- Health insurance
- Travel allowance
