Customer Care Specialist | German | Zoetermeer

Our international client, based in Zoetermeer, is a leading provider of smart and secure tools that help businesses worldwide enhance efficiency. They are currently looking for a German Customer Care Specialist to join their team. You'll be part of a collaborative team of four colleagues from diverse backgrounds, and work closely with departments such as Logistics, Finance, Sales, and Application Support to ensure seamless operations.

Responsibilities/Tasks

In this position, your responsibilities include:

• Answering incoming calls from potential and existing customers, resellers, distributors etc. and facilitating transferal of calls where necessary/applicable.
• Processing incoming cases (emails, web2case or manually created).
• Liaise new account creation and updating customer master data.
• Provide pre-sales advice for new purchase inquiries.
• Provide quotations, order status updates and post-sales administration (invoices, delivery notes etc.) Allowing customers to be self-sufficient by providing access to and maintaining support centers and step-by-step guides.
• Analyze customer enquiries and provide basic troubleshooting, where possible, and if necessary, involve the Application Specialists.
• Guiding customers through the return/repair process, while cooperating with our Repair department to ensure fluid communication.
• Contributing to the general success of the company by engaging in internal improvement projects/meetings.
• Evaluate and process customer feedback for proactive enhancements or additions to our current assortment.
• Aiding in company-wide tasks or projects (such as translations, investigations etc.)
• Support to further improve the company knowledge with information from the customers and feeding the AI agent.
• Monthly analyzing customer reviews on Amazon, Google and Trustpilot to provide relevant information to stakeholders.
• Answering customer reviews on Google/ Trustpilot Hubspot tool experience.

Requirements

• Demonstrable MBO+ (secondary vocational education plus) working and thinking level
• Experience in a similar customer service environment
• A proactive and solution-oriented mindset
• Precision, attention to detail, and the ability to prioritize effectively
• Good command of German and English
• Proficient in MS Office and Excel; experience with CRM systems (Hubspot)

What's on offer:

You will be working in an organization that combines the charm of an SME with the international character of a multinational. Our client offers a flat organizational structure with short and open communication lines, and they offer a high level of autonomy in your role and influence in your work.

• 25 vacation days per calendar year
• A travel allowance of €0.23 per kilometer
• Friendly colleagues in an international working atmosphere
• A workspace in their modern, centrally located office in Zoetermeer
• The option to work hybrid (up to 2 days from home for full-time roles), plus a home office reimbursement
• A pension scheme (partially paid by our client)