Strategic Account Manager – French – Utrecht area

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Job Contact
Nadja Nufer
abroad@abroad-experience.com

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Responsibilities/Tasks

  • Strategic Account Management: Act as the main point of contact in all matters relating to client concerns and needs; build and strengthen client relationships; maintain accurate client records, keeping track of contract updates and renewals; work with internal teams to develop strategic marketing plans and ensure KPIs are being met; manages and monitors the budget based on consistency and continuity.
  • Business & Propositions Development: Participates in proposal writing for existing and new accounts to ensure expectations will be set-up in a realistic way.
  • Account onboarding: Identifies and analyses required results, based on defined scope, quality criteria, lead time and calculation; sets up and prepares initiation of account onboarding projects, in line with the overall strategy and policies. Develops a standard way of managing account onboarding based on agile project management standards
  • Account Closure:Evaluates and closes accounts, identifies and analyses lessons learned, measures the impact of the account, archives account documents, in accordance with relevant stakeholders.
  • Optimization: (Co)Develops, implements, optimizes and/or continuously improves work processes, techniques and systems. Ensures implementation of changes and improvements, as well as the transfer and retention of knowledge within the organization.
  • Network and Stakeholder Management:Builds and maintains a network of internal and external stakeholders/partners and identifies and acts upon high-level trends and opportunities within the network.
  • Management Information: Provides management with insights regarding quantitative and qualitative developments of accounts.
  • Risk Management and reporting: reports to senior management about the progress and risks of accounts. Makes detailed risk registers and pro-actively manages risks.

Specific Responsibilities:

  • Leads existing and new accounts.
  • Introduce account management best practices.
  • Provides programmatic leadership and overall performance management for specific PSS related accounts.
  • Ensures timely resolution and communication of performance deficiencies and complaints.
  • Ensures development, integration, implementation, and collaboration regarding system processes and tools essential to business success.
  • Leads reviews and analyses as requested by clients and external/internal stakeholders
  • Manages and cultivates existing relationships with funders to secure and expand recurring revenue streams.
  • Oversee and monitor the fulfilment of requests.

Requirements

  • Experienced account manager, business administration or other relevant studies.
  • 7-10 years of relevant experience
  • Supply chain knowledge, specifically procurement and/or logistics
  • Sound experience in organizing and facilitation of meetings with stakeholders.
  • Continuous assessment of account performance against scope, deliverables, and plan
  • Strong organizational skills, multitasking, priority management
  • Excellent communication with strong sense of customer service.
  • Fluency in English is required, French is a plus.
  • Experience in the Health/Pharmaceuticals sector.

Behavioral components:

  • Ability to communicate in clear language and to adjust one’s use of language to the audience’s level.
  • Ability to develop and maintain relations, alliances and coalitions within and outside the organization and to use them in order to obtain information, support and cooperation.
  • Drive and determination to meet short and long-term goals.
  • Strong teaching, coaching and/or mentoring abilities.
  • People-oriented with an active interest in listening and understanding individual perspectives, thoughts, feelings and concerns of others.

 

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