Service Coordinator – Dutch – Amersfoort

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Job Contact
Flavia Bellesia

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In this dynamic role you will be responsible for the planning and coordination of field service engineers.


  • First point of contact with the customer regarding products that have problems or need servicing
  • Obtains all necessary and required information from customers
  • Initiates contact with local technicians in order to coordinate and schedule service appointments at customer sites.
  • Plans, organizes and records all relevant service information and documents
  • Liaison with the different internal departments regarding service procedures and planning.
  • Administrative tasks
  • Work closely together with and support the other service coordinators in the team.
  • Attends to the customer queries.
  • Perform other duties as assigned.


  • MBO or HBO education or proven work experience; preferably technical;
  • 3-5 years related experience;
  • Fluency in English and Dutch are a must for customer contact. German would be a plus;
  • Knowledge of IT and ERP systems, and Excel
  • Service oriented
  • Accurate and analytical
  • Good at ad-hoc problem solving; flexible and pro-active; stress-resistant
  • Strong communication and organizational skills required
  • Go getter and ability to switch easily between customer requests and the availability and possibilities of the service team
  • You live in the Amersfoort region

Additional Information

  • Professional and friendly work environment where you work in a stable team with experienced and skilled colleagues.
  • Full time role of 38,5 hours/week.
  • Nice package of benefits
  • The position is meant to be long-term.

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