In this dynamic role you will be responsible for the planning and coordination of field service engineers.

Responsibilities/Tasks

• First point of contact with the customer regarding products that have problems or need servicing
• Obtains all necessary and required information from customers
• Initiates contact with local technicians in order to coordinate and schedule service appointments at customer sites.
• Plans, organizes and records all relevant service information and documents
• Liaison with the different internal departments regarding service procedures and planning.
• Administrative tasks
• Work closely together with and support the other service coordinators in the team.
• Attends to the customer queries.
• Perform other duties as assigned.

Requirements

• MBO or HBO education or proven work experience; preferably technical;
• 3-5 years related experience;
• Fluency in English and Dutch are a must for customer contact. German would be a plus;
• Knowledge of IT and ERP systems, and Excel
• Service oriented
• Accurate and analytical
• Good at ad-hoc problem solving; flexible and pro-active; stress-resistant
• Strong communication and organizational skills required
• Go getter and ability to switch easily between customer requests and the availability and possibilities of the service team
• You live in the Amersfoort region

Additional Information

• Professional and friendly work environment where you work in a stable team with experienced and skilled colleagues.
• Full time role of 38,5 hours/week.
• Nice package of benefits
• The position is meant to be long-term.