Be the face and voice of the company to drive company growth by delivering excellent service. Make it easy for customers to do business with the company and make every interaction memorable, enabling deeper relationships. Deliver value to the smaller and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the brand to strengthen our positioning with customers
- Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on.
- Sells the value propositions of products and services.
- Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.
- Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.
- Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.
- Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.
- Promote the company’s portfolio of products to drive revenue.
- Bachelor’s technical or business degree preferred or equivalent experience
- German native/near native level and fluency in English
- Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback
- Strong verbal, written, and presentation skills
- Proven ability to initiate, organize, and complete multiple tasks in a timely manner
- Demonstrates ability to share creative and new ideas
- Consultative selling experience desired
- Relevant product or industry experience a plus
- Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude
- A passion for serving customers.