Customer Support Representative – Dutch – Rotterdam

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Job Contact
Tracey Freeman
abroad@abroad-experience.com
0334793095

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Responsibilities/Tasks

Are you a fluent Dutch speaker and do you have affinity with food, health and nutritional supplements? Are you looking for a position where you need both a service-oriented and a commercial attitude? And do you enjoy being part of a fast-growing international organization?

In order to give our customers the best possible service, we have a team of customer service employees and dietitians who assist our customers in a professional and service-oriented manner, including providing personalized advice.

  • You maintain contact with customers via telephone and e-mail.
  • You will be the first point of contact and will advise customers about nutritional supplements during – and after – a bariatric procedure and will provide excellent service.
  • Through your friendly and professional working method, you will contribute to the satisfaction of the company’s customers, ensuring loyal and happy customers.
  • You work in various campaigns with targets to achieve monthly customer service goals.
  • Follow up on order related issues via phone, email, hard copy orders for customers and all related departments.
  • General administrative task.

Requirements

  • Bachelor degree in a relevant field.
  • You have at least 1-3 years of work experience in a customer service function and can quickly switch between telephone and e-mail communication.
  • You have a commercial attitude and enjoy convincing customers to (continue to) use our client’s products.
  • You have a professional attitude and are a team player
  • You have an excellent command of the Dutch language in word and writing. Another European language is a strong advantage.

Interested in this position?

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