Our international client who are leaders in the world of leading technology are searching for an excellent Customer Support Representative for their UK markets. The successful candidate will be detail oriented, be able to multitask, be proactive, have good computer skills and be open to learning new processes. This job also demands flexibility, reliability, ability to prioritise and the skills to interact with people at all levels and in a team environment.
The position of Customer Support is a sales and support position within a technical environment handling sales and general technical issues.
Responsibilities/Tasks
- Develop and maintain close relationships with resellers
- Develop technical knowledge and understanding of the audiovisual market
- Work closely with (field) management and sales team
- Provide excellent customer service
- Support of all company products
- Issue and follow-up on quotations
- Handle customer requests
- Ensure database accuracy
- Participate in lunches and/ or dinners with customers
- Assist in resolving minor client issues
- Utilize marketing tools such as website, catalog and price guide
- Know sales policies and procedures and reseller pricing levels
Requirements
- 2 years of experience in a B2B customer service department
- Technically literate or have affinity with technical products
- Native-level English speaker with excellent verbal and written communication skills
- Initiative, adaptability, representative and professional attitude
- Strong attention to details, highly organized, computer literate
- Ability to prioritize tasks and requests
- Ability to work well in a fast-paced professional office environment