Customer Success Disabilities Specialist – French – Amsterdam

Apply now

Job Contact
Tracey Freeman

Learn, grow and thrive on the Dutch Job Market

Discover our 1-hour Career & Empowerment Coaching sessions!


As the reference person for all disability related questions in the organization, you will be part of the Customer Success Team and responsible for:

Management of candidates with disabilities or health related problems:

  • Within a set frame of procedures, together with an external provider, respond to queries and offer solutions in a timely manner
  • For each request, create an accommodation letter and complete it together with the test-taker in order to ensure the form is compliant and adapted to the specific case and need.
  • Contact with our test center network to coordinate special accommodations and organization
  • Coordination with Logistics team for specific material delivery
  • Management of out of process orders upon request

Coordination of internal test center for accommodation and special sessions:

  • Creation of test sessions in the system with accommodation possibilities in collaboration with Operations team
  • Follow-up on registrations for the internal test center
  • Coordination with Finance team for invoicing adjustments, generate and follow-up on payment links
  • Raise technical issues or improvement needs to the Digital Factory team

Project contributor and process improvement:

  • Be the contact person/ the reference person for all disability related questions in the organization
  • Write processes and update them on an ongoing basis
  • Keep up to date knowledge on regulations about disabilities.
  • Support and actively participate in the digitalization of accessibility and accommodation processes
  • Contribute to all new projects to ensure accessibility is compliant


  • Higher education degree and 2/3 years of experience in Customer Service in an international context
  • Excellent communication skills, both writing and speaking, capacity to explain.
  • Curiosity and empathy – will to support clients with special needs
  • Strong interest for disabilities related topics and legislation.
  • Autonomous, proactive and detail oriented.
  • Good practice of Excel
  • Experience as a “Disability support officer” would be a plus
  • A good command of written and spoken French and English is essential (writing, technical documentation, contacts with international teams)

Interested in this position?

This job doesn't fit you?

Let’s help you grow your career in the Netherlands through our recruitment services. Check out more vacancies or send us an open application!