Customer Success Disabilities Specialist – French – Amsterdam

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Job Contact
Tracey Freeman
abroad@abroad-experience.com
0334793095

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Responsibilities/Tasks

As the reference person for all disability related questions in the organization, you will be part of the Customer Success Team and responsible for:

Management of candidates with disabilities or health related problems:

  • Within a set frame of procedures, together with an external provider, respond to queries and offer solutions in a timely manner
  • For each request, create an accommodation letter and complete it together with the test-taker in order to ensure the form is compliant and adapted to the specific case and need.
  • Contact with our test center network to coordinate special accommodations and organization
  • Coordination with Logistics team for specific material delivery
  • Management of out of process orders upon request

Coordination of internal test center for accommodation and special sessions:

  • Creation of test sessions in the system with accommodation possibilities in collaboration with Operations team
  • Follow-up on registrations for the internal test center
  • Coordination with Finance team for invoicing adjustments, generate and follow-up on payment links
  • Raise technical issues or improvement needs to the Digital Factory team

Project contributor and process improvement:

  • Be the contact person/ the reference person for all disability related questions in the organization
  • Write processes and update them on an ongoing basis
  • Keep up to date knowledge on regulations about disabilities.
  • Support and actively participate in the digitalization of accessibility and accommodation processes
  • Contribute to all new projects to ensure accessibility is compliant

Requirements

  • Higher education degree and 2/3 years of experience in Customer Service in an international context
  • Excellent communication skills, both writing and speaking, capacity to explain.
  • Curiosity and empathy – will to support clients with special needs
  • Strong interest for disabilities related topics and legislation.
  • Autonomous, proactive and detail oriented.
  • Good practice of Excel
  • Experience as a “Disability support officer” would be a plus
  • A good command of written and spoken French and English is essential (writing, technical documentation, contacts with international teams)

Interested in this position?

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