The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience.

Responsibilities/Tasks

• You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
• You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
• You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
• Actively call customers on overdue invoices and work on a solution to collect the overdues.
• You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
• Some more generic office tasks will be involved as well.
• You will participate or lead improvement activities which will impact the customer and drive efficiency.

Requirements

• MBO/HBO education (obtained through education or through work experience)
• 2-3 years of work experience in a similar role (preferably B2B experience)
• Polish is your mother tongue and you have fluent English skills and ideally fluent Czech skills
• Strong problem solving and anticipation skills
• Well-organised and good prioritizing tasks
• Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
• Strong team player
• Decisive and a pro-active personality
• Available full time (working hours between 8.00 am and 6.00 pm)
• Excellent MSOffice, Excel and Outlook skills and experience with ERP