As a customer success agent you will be in contact with B2B clients in relation to their orders, make quotations and price inquiries, you will be responsible for internal order management, complaint handling and support the field staff by telephone and / or email. Focus on excellent service is essential in this role.

• Sales support for the Account Managers/ Field sales including the entire administration.
• Responsible for the daily order flow and administration
• Some accounts receivable related tasks will be involved
• Give customers advice and information about products, provide additional sales information and quotations and handling of complaints, solve problems
• Perform general office tasks
• Deal with the export market
• Monitor, along with your colleagues, the quality of order processing and internal procedures and liaise with different departments such as finance, resourcing and production.

Requirements:

• MBO / HBO degree and knowledge of Business Economics acquired through training and / or work experience
• 2-3 years’ experience in a commercial / support role (B2B) with similar activity
• Excellent command of the Czech and very fluent English language skills
• Problem solving capacity and identifying bottlenecks
• Experience with CRM systems
• Able to set priorities, move quickly and being able to work in a dynamic and sometimes hectic environment
• Able to work in a team, but also independently
• Personal characteristics: Spontaneous, decisive, proactive, stress resistant and a cheerful character
• Excellent Microsoft Office (Excel and Outlook) skills.