Responsibilities/Tasks:

• Responsible for accurately and timeously informing clients regarding products and sales promotions.
• Responsible for smooth and accurate processing of customer orders and handling of international queries.
• Interacting internally mainly with Customer Support and Sales Department and assisting regarding sales/order requests.
• Responsible for handling invoicing queries and ensure mistakes/amendments are made efficiently.
• Responsible for supporting Sales Reps in upselling new products in a proactive manner.
• Integrate with other departments to ensure that customer’s service requests are processed in a timely and efficient manner.
• Complies with company policies and procedures.
• Performs other responsibilities/duties that may be assigned.

Requirements:

• 2-3 years experience in customer service and/or customer account management
• Must be native or very fluent in French
• Good communication skills in English
• Excellent phone voice and skills
• Reliable, self-motivated and pro-active in finding solutions
• Independent and responsible worker
• Flexible (in working hours and jobs that are assigned)
• Ability to operate computer systems with accuracy and efficiency (Excel, CRM, Oracle etc.)
• Stress resistant and ability to prioritize
• Accurate and clear in your work ethic
• Excellent team player