Customer Order Management Rep – English+ – Rotterdam

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Beatrice Bancheri

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This is a job opportunity as Customer Order Management Representative with an IT-company in Rotterdam. In this role you will work with all levels of Sales, Legal, Finance and Customer Support to process customer orders and/or change orders from quote to entitlement, and ultimately ensure great customer experience.

Main Tasks:

  • Creates system-generated quotations as required by the field Sales organization
  • Receives customer purchase orders and reviews them for completeness and accuracy which includes product configuration and verifying terms and prices according to contracts.
  • Makes direct contact with Sales Representatives and/or customers to resolve any order related issues.
  • Books orders into the order management system in a timely and accurate manner and ensure proper invoicing Ensure accuracy with existing license configuration details.
  • Ensure and validate that customer’s license requirements fall within expected compliance expectations.
  • Generate control codes/license files to entitle products to customers.
  • Ensures high levels of customer satisfaction through prompt and courteous communication of open and closed order status.
  • Works closely with and supports the sales team.


  • Proficient speaking and writing skills in English
  • Excellent in any of the following languages: French/German/Italian/Dutch/Polish
  • Very good communication skills
  • Experience with an ERP system
  • Previous experience in the field of order management and/or account management experience
  • Proven customer-centric mentality with strong attention to detail

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