Credit Collection Specialist – German – Alkmaar

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Nadja Nufer

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Main Tasks:

  • Perform collection activities via telephone and emails.
  • Help to clean up an old portfolio of DACH customers.
  • Administer and monitor overdue payments within company guidelines and procedures.
  • Interact daily with internal and external stakeholders, including the management team, finance, sales and customers.
  • Ensure that customer details and account information is up to date.
  • Handle client queries and solve any issues in order to create good relationships.
  • Coordinate and monitor payment plan proposals.
  • Work together with the Credit Risk team when required.


  • 2-3 years experience in customer service and/or customer account management
  • Must be native or very fluent in German
  • Good communication skills in English
  • Excellent phone voice and skills
  • Reliable, self-motivated and pro-active in finding solutions
  • Independent and responsible worker
  • Flexible (in working hours and jobs that are assigned)
  • Ability to operate computer systems with accuracy and efficiency (Excel, CRM, Oracle etc.)
  • Stress resistant and ability to prioritize
  • Accurate and clear in your work ethic
  • Excellent team player

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