For this international client, we are looking for a French & German speaking Commercial Lead who is eager to assist existing customers, provide quality customer support and arrange flowless order management. In time, you will also be responsible for developing customer sales campaigns, drive revenue and convert new business opportunities. You will work directly with our clients’ most interesting and demanding customers; helping to better understand their needs, develop product forecast models and deliver a strong overall customer experience.
- Owning the entire customer experience, collecting payments, and coordinating order management and logistics.
- Directing customer order forecasts to ensure assigned customer segment meets projections.
- Optimizing service levels to ensure a strong customer experience.
- Expanding revenue within assigned customer segment through multi-faceted engagements, including face to face, phone, and web-based platforms (email, IM, etc.).
- Strengthening customer relationships by providing high quality support.
- Utilizing CRM, ERP and other platforms to capture customer-related data and daily activities.
- Completed Bachelor’s Degree in Technology
- 1-3 years of relevant customer / sales support experience.
- Entrepreneurial spirit with strong adaptability, creativity and drive to succeed
- Strong team player; motivated and extremely customer centric
- Analytical and problem-solving ability
- Strong verbal and written communication skills
- Experience in customer account management or customer service
- French fluency is required