Client Specialist – French – Amsterdam area

Apply now

Job Contact
Rachel Saunders
abroad@abroad-experience.com
0031 33 479 3095

Share this job

You will be the internal point of contact for customers and works closely with Sales, Finance, Purchasing and Supply Chain Department building and maintaining relationship with customers. The perfect candidate manages the customer journey in such a way that an optimal balance between customer satisfaction and company capabilities can be achieved. The target is to ensure outstanding service standards and maintain high customer satisfaction.

Responsibilities/Tasks

  • Overall responsibility for processing and tracking of any customer requests incl. price calculations, quotes, tenders, sample requests, technical inquiries, trial orders and responding in a timely manner

  • Ability to calculate technically correct product pricing (Routings and costs considered) incl. commercial double checking of market position of products

  • Documenting and logging customer complaints

  • Responsible for administration of Customer Master Data in ERP and CRM tool

  • Ability to create technical documentation using an internal tool

  • Support and help sales in developing customers, support other projects as assigned by manager

  • Collaborating with production, marketing- and sales team to enhance customer services

  • Identifying customer needs and taking proactive steps to maintain positive experiences

  • Analyse customer feedback and turn into action where applicable

  • Tracking customer experience across online and offline channels

Requirements

  • Proficiency in MS Office, ERP-systems and CRM software (knowledge of Salesforce is an advantage)

  • Excellent interpersonal skills and a client-centred approach

  • Ability to work independently

  • Great organizational and time management abilities

  • Excellent administrative skills

  • Superb communication, collaboration and problem-solving skills

  • Fluent in English and French, any additional language welcome

  • Hand’s on mentality and stress resistance

  • Approachable for internal as well as external customers

  • Good listening and empathy skills. Strong sense of applying scientific methodology to a business environment.

Interested in this position?

This job doesn't fit you?

Let’s help you grow your career in the Netherlands through our recruitment services. Check out more vacancies or send us an open application!