Customer Order Management Rep – Dutch & English – Rotterdam

This is a job opportunity as Customer Order Management Representative with an IT-company in Rotterdam. In this role you will work with all levels of Sales, Legal, Finance and Customer Support to process customer orders and/or change orders from quote to entitlement, and ultimately ensure great customer experience.

Main Tasks:

  • Receives customer purchase orders and reviews them for completeness and accuracy which includes product configuration and verifying terms and prices according to contracts.
  • Makes direct contact with Sales Representatives and/or customers to resolve any order related issues.
  • Books orders into the order management system in a timely and accurate manner and ensure proper invoicing Ensure accuracy with existing license configuration details.
  • Ensure and validate that customer’s license requirements fall within expected compliance expectations.
  • Generate control codes/license files to entitle products to customers.
  • Ensures high levels of customer satisfaction through prompt and courteous communication of open and closed order status.
  • Works closely with and supports the sales team.


Requirements

  • Business fluent speaking and writing skills in English and Dutch
  • Additional European language proficiency is a plus
  • Very good communication skills
  • Experience with an ERP system
  • Previous experience in the field of order management and/or account management experience is required
  • Proven customer-centric mentality with strong attention to detail

Customer Account Representative – Spanish- Rotterdam

In this role, you will be working with our customers to ensure successful renewal and retention of existing client contracts. By demonstrating the value and benefits of the products, you will be identifying opportunities to close more revenue and enable the adoption and expansion of our solutions by up-selling and cross-selling. Along with all that, you will also act as a trusted partner of our Tier III enterprise customers advising them on various questions and helping them tackle any challenges that they might have.

Ideally, you would bring in solid & relevant contract renewals/sales operations experience in an enterprise environment, solid MS Excel skills, meticulous attention to detail, stellar communication skills and fluency in Spanish & English as well as great energy and enthusiasm.

Main tasks:

  • Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells and referrals as well as identify and transfer new business leads to account management teams
  • Reconcile orders against contract parameters ensuring proper license configurations and pricing
  • Prepare quotes and book orders of diverse complexity to ensure proper invoicing
  • Manage pipeline by tracking all customer activity, from prospect to deal closure
  • Maintain an updated sales forecast in SalesForce.com
  • Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
  • Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction


Requirements:

  • Background in contract renewals, sales operations, or account management within an enterprise environment
  • Relevant educational background in technology, business, economics or similar.
  • Proficiency in Spanish is required, good command of English
  • Very good command of Excel with the ability to easily interpret mathematical information
  • Results-driven, with a customer-first mentality and eager to learn
  • Strong communication, consultative, and influencing skills
  • Proven team player
  • Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements
  • Stealth attention to detail, following and improving processes

Customer Order Management Rep – Dutch & English – Rotterdam

This is a job opportunity as Customer Order Management Representative with an IT-company in Rotterdam. In this role you will work with all levels of Sales, Legal, Finance and Customer Support to process customer orders and/or change orders from quote to entitlement, and ultimately ensure great customer experience.

Main Tasks:

  • Receives customer purchase orders and reviews them for completeness and accuracy which includes product configuration and verifying terms and prices according to contracts.
  • Makes direct contact with Sales Representatives and/or customers to resolve any order related issues.
  • Books orders into the order management system in a timely and accurate manner and ensure proper invoicing Ensure accuracy with existing license configuration details.
  • Ensure and validate that customer’s license requirements fall within expected compliance expectations.
  • Generate control codes/license files to entitle products to customers.
  • Ensures high levels of customer satisfaction through prompt and courteous communication of open and closed order status.
  • Works closely with and supports the sales team.


Requirements

  • Business fluent speaking and writing skills in English and Dutch
  • Additional European language proficiency is a plus
  • Very good communication skills
  • Experience with an ERP system
  • Previous experience in the field of order management and/or account management experience is required
  • Proven customer-centric mentality with strong attention to detail