Within the position of Order Processor you will be responsible for all domestic and international orders for the Nordics region. You will be interacting with different departments within the company from Sales, Operations to Accounting and be in contact with our customers regarding the order status You will be the (first) point of contact for all customer related questions. You will be responsible for the order flow and therefore you know the importance of getting ship dates, lead times and orders back to the customer and Sales department in a timely manner.
Follow up on order related issues via phone, email, hard copy orders for customers and all related departments
Inform customer and Sales regarding ship dates, planning and product issues
Work with the Supervisor to expedite all required products from the US office
Maintain the daily upcoming shipment report to check the stock levels and process orders.
Deal with all kind of stock issues; "stop ships", deviations, engraving orders, ER's, re-schedules of new products, discontinued products and inform the customer and Sales department.
Work with Operations regarding the order flow, which can or cannot go.
Monitor orders to ensure that adjustments to orders are taken care of and cut off times are met
Upkeep of administration within Order Processing department
Perform all other tasks as assigned by the Order Processing Supervisor
Native level of Swedish/Norwegian/Danish and fluent English skills and excellent communication skills
Good computer skills
Able to multitask
Work efficiently with little supervision and in a team environment