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Customer Service Agent - Swedish/Norwegian - Amsterdam

Our international client is looking for a proactive and self-motivated Customer Support Representative with Swedish and/or Norwegian language skills, to work at their offices based in the heart of Amsterdam. You will communicate extensively with global consumers who are travelling, with agencies and you sort out issues in cooperation with them. You look for improvements in the process and take further action if needed.

Main Tasks

  • You give general information, support and service in an effective way to customers and, if applicable, travel agents in order to improve customer satisfaction, using communication channels like phone, email, and chat.
  • You give website assistance to customers
  • You give information to customers on fares, availability and schedules.
  • You recognize sales leads and acts upon them.
  • You explain advantages of company's services over competitors and search for alternatives if the customer's initial wish cannot be fulfilled in order to conclude a sale and to increase turnover.
  • Provide feedback to the company about the use of their website and suggest improvements.

Requirements

  • Professional secondary education (MBO)
  • Swedish/Norwegian is your first language and fluent English language skills are required -both written and spoken
  • Empathic and a quick problem solver
  • Willing to go the extra mile to exceed customers' expectations
  • Proactive in sharing ideas to improve efficiency and customer satisfaction
  • Previous customer service experience is preferable; or work experience in travel industry
  • Team player, but also able to work independently
  • Flexibility regarding working hours
  • You feel comfortable with working with (more complex) computer systems
  • You can start on the 15th September, 17th October or 6th November 2023
Application
Legal Status
Can you precise which work permit you have?
For How long is your work permit valid?

Without a valid working permit, it will be challenging for us to introduce you to our clients. Abroad Experience Recruitment recruits for companies who only accept candidates with a valid work permit and our agency does not offer the service to apply for work permits for candidates. Learn more about this

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Please note: All applicants will be considered for employment opportunities without attention to age, race, color, religion, sexual orientation, gender, nationality or disability status.

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+31 (0)33 479 30 95

abroad@abroad-experience.com

IMPORTANT

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We remain committed to ensuring the safety and security of all applicants. Should you have any concerns or questions, please do not hesitate to reach out to our authorized representatives.

Here is a little reminder on how to avoid scammers: https://www.flexjobs.com/blog/post/know-recruitment-fraud/