Main Tasks

The position of Customer Support is a sales and support position within a technical environment handling sales and general technical issues.

• Develop and maintain close relationships with resellers
• Develop technical knowledge and understanding of the audiovisual market
• Work closely with (field) management and sales team
• Provide excellent customer service
• Support of all company products
• Issue and follow-up on quotations
• Handle customer requests
• Ensure database accuracy
• Participate in lunches and/ or dinners with customers
• Assist in resolving minor client issues
• Utilize marketing tools such as website, catalog and price guide
• Know sales policies and procedures and reseller pricing levels

Requirements

• 2 years of experience in a B2B customer service department
• Technically literate or have affinity with technical products
• Native-level French speaker with excellent verbal and written communication skills and fluent in English.
• Initiative, adaptability, representative and professional attitude
• Strong attention to details, highly organized, computer literate
• Ability to prioritize tasks and requests
• Ability to work well in a fast-paced professional office environment